Fraud Operations Analyst
bunq · Sofia, Sofia City, Bulgaria
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- On site
- Full-time
- €45,000 / year
- Sofia, Sofia City, Bulgaria
Job highlights
- Protect users from fraud with investigation skills.
- Monitor for risks and stay ahead of threats.
- Communicate empathetically with users.
- Improve fraud prevention processes.
- Work in a hybrid setup with learning budget.
About the role
About the Role
We’re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters. As a Fraud Ops Analyst, you’ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.
You’ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.
Take Ownership
- Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity.
- Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead.
- Bring empathy and effective communication into every interaction to provide the best support possible.
What You'll Bring
- Knowledge of fraud monitoring and prevention.
- Fluent English and strong communication skills, with empathy.
- A problem-solving mindset and the ability to prioritize work.
- Thrill in leading thorough investigations with attention to detail for efficient resolution.
- Familiarity with the financial/banking sector, KYC, KYB, payment, and compliance operations is a plus.
- Expertise in KYC and PayOps is a strong advantage.
Your space to perform
We give you the space and the tools you need to succeed.
- Join forces with great colleagues across the globe to revolutionise banking.
- Make a lasting impact by working on complex & exciting challenges.
- Accelerate your career growth with bunq Academy and a 1500 EUR annual learning budget.
- Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
- A Macbook to keep with you while you're with us.
- Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
- Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration.
- We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
- Lunch and snacks at the office, vegan options included.
- Private health insurance, just in case.
- Friday drinks, team events, and other celebrations - bunq style!
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
Key skills/competency
- Fraud Prevention
- Fraud Monitoring
- Investigation
- Problem Solving
- Communication
- Empathy
- Compliance Operations
- KYC
- KYB
- Payment Operations
Skills & topics
- Fraud Operations Analyst
- Fraud Prevention
- Fraud Monitoring
- Investigation
- Problem Solving
- Financial Sector
- Banking Operations
- KYC
- Compliance
- Payment Operations
- Analyst
- Operations
How to get hired
- Tailor your resume: Highlight your fraud monitoring, investigation, and communication skills, emphasizing any financial/banking sector experience.
- Showcase your expertise: Clearly list your knowledge of KYC, KYB, payment, and compliance operations to demonstrate your relevant qualifications.
- Prepare for interviews: Be ready to discuss how you've handled complex fraud cases and your approach to problem-solving and risk assessment.
- Demonstrate cultural fit: Research bunq's mission and values to show your alignment with their goal of a smooth, secure banking experience.
Technical preparation
Study fraud patterns and typologies.,Practice using investigation tools.,Review KYC/KYB procedures.,Understand payment processing.
Behavioral questions
Describe a complex fraud case you investigated.,How do you prioritize tasks under pressure?,How do you communicate sensitive information empathetically?,How do you stay updated on fraud trends?
Frequently asked questions
- What are the primary responsibilities of a Fraud Operations Analyst at bunq?
- As a Fraud Operations Analyst at bunq, your primary responsibilities include spotting suspicious activity, protecting users from fraudulent actions, ensuring compliance with regulations, handling fraud cases, and contributing to process improvements for a safer banking experience.
- What qualifications are essential for the Fraud Operations Analyst role at bunq?
- Essential qualifications include knowledge of fraud monitoring and prevention, fluent English with strong communication and empathy skills, problem-solving abilities, and a detail-oriented approach to investigations. Familiarity with KYC, KYB, payment, and compliance operations is highly advantageous.
- Does bunq offer remote work options for the Fraud Operations Analyst position?
- Yes, bunq offers a hybrid setup. After an initial 3 months in the office, employees work 2 days remotely and 3 days in the office weekly. Additionally, there's a Digital Nomad Program for working abroad.
- What kind of learning and development opportunities are available for a Fraud Operations Analyst at bunq?
- bunq provides significant growth opportunities, including the bunq Academy and an annual learning budget of €1500 to support career development.
- What is the work environment like for a Fraud Operations Analyst at bunq?
- The work environment is collaborative, with opportunities to join forces with colleagues globally. bunq emphasizes impact, offers a hybrid setup, and fosters a positive atmosphere with perks like snacks, Friday drinks, and team events.
- Are there any specific benefits for a Fraud Operations Analyst at bunq?
- Yes, bunq offers a €70 monthly Flex Benefit budget, a Macbook, private health insurance, and rewards for tenure with travel budgets, alongside regular office perks like lunch and snacks.
- What is the pre-employment screening process at bunq for a Fraud Operations Analyst?
- All new hires, including Fraud Operations Analysts, undergo a Pre-employment Screening (PES) conducted by a third-party partner, DISA, as part of bunq's commitment to a secure workplace.