Integrity Operations Specialist
Bumble Inc. · London, England, United Kingdom
- On site
- Full-time
- $75,000 / year
- London, England, United Kingdom
Job highlights
- Protect members and uphold community guidelines.
- Investigate and act on safety concerns.
- Provide trauma-informed support to users.
- Collaborate cross-functionally to resolve cases.
- Utilize AI tools with human judgment.
About the role
About the Role
At Bumble, trust is foundational to how we build a world where all relationships are healthy and equitable. Our Trust Operations team plays a critical role in protecting members and championing experiences rooted in dignity, care, and accountability. As an Integrity Operations Specialist, you will sit at the heart of this work, supporting members through some of their most vulnerable moments while helping uphold Bumble’s Community Guidelines across our platforms. You will contribute to systems and practices that prevent harm, respond with empathy, and continuously improve how trust and safety show up in our products and processes. This role calls for curiosity, courage, and respect — and a thoughtful approach to using tools, including AI, to support high-quality, human-centred decision-making.
Please note: this role involves exposure to sensitive and potentially distressing content, including graphic, sexual, or violent material.
What You'll Do
- Review, investigate, and take appropriate action on user reports and proactive detections related to safety concerns such as harassment, threats, non-consensual imagery, and other Community Guidelines violations, balancing speed with thoughtful judgment.
- Provide high-touch, trauma-informed support to members experiencing safety incidents, responding with empathy, clarity, and professionalism in moments that matter.
- Apply Bumble policies consistently when enforcing actions on accounts and content, contributing to a respectful and trustworthy ecosystem.
- Collaborate with partners across Trust & Safety, Customer Experience, and Legal to escalate and resolve complex or high-risk cases, working cross-functionally with purpose and ownership.
- Use internal tools and AI-supported workflows to triage, assess, and document cases efficiently, while exercising human judgment in nuanced decisions.
- Participate in on-call rotations, including nights, weekends, and holidays, to support a global member base and shared responsibility for safety.
- Contribute to continuous improvement by sharing insights, patterns, and feedback that help strengthen policies, processes, and member outcomes.
- Role model Bumble values such as Respect and Courage by handling sensitive content with care, accountability, and integrity.
About You
- Typically requires 2-4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Experience working in Trust & Safety, integrity operations, customer support, crisis response, or content moderation, ideally within a safety-focused or high-risk environment.
- Demonstrated ability to engage with sensitive content, including cases involving child exploitation, sexual violence, and self-harm, while maintaining professionalism and personal resilience.
- Strong written and verbal communication skills, with a proven ability to deliver clear, compassionate, and trauma-informed responses.
- Comfortable handling high-touch safety escalations involving vulnerable individuals and making sound decisions under pressure.
- Experience collaborating with Business Process Outsourcers (BPOs) to support quality, consistency, and alignment in safety workflows is preferred.
- Able to work independently, take ownership of priorities, and adapt with an agile mindset as situations evolve.
- Familiarity with using AI-enabled tools to support case review, prioritisation, or documentation, with an understanding of when human judgment must lead.
- Proficiency in Spanish, Portuguese, French, or another additional language is preferred.
- Motivated by Bumble’s mission and values, and committed to showing up with empathy, curiosity, and respect — even in challenging moments.
About Us
Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.
AI Fluency
AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes. We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.
Final Compensation
Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.
Benefits & Perks
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- ‘Double matched’ pension contributions up to 6%
- Premium App Access
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
AI in Bumble Inc. Hiring
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly. For further information on how we hold and manage your data, please refer to our Privacy Policy.
Key skills/competency
- Trust & Safety Operations
- Integrity Operations Specialist
- Content Moderation
- Customer Support
- Crisis Response
- Community Guidelines Enforcement
- AI-assisted Decision Making
- Trauma-Informed Support
- Cross-functional Collaboration
- Policy Enforcement
Skills & topics
- Integrity Operations
- Trust and Safety
- Content Moderation
- Customer Support
- Crisis Response
- Community Guidelines
- AI Tools
- Bumble
- Safety
- Operations Specialist
How to get hired
- Tailor your resume: Highlight experience in trust & safety, integrity operations, or customer support, emphasizing your ability to handle sensitive content and make sound decisions under pressure.
- Showcase your empathy: In your application and interviews, demonstrate your understanding of trauma-informed approaches and your commitment to Bumble's mission of fostering healthy relationships.
- Emphasize AI familiarity: Clearly articulate your experience with AI-enabled tools for case review and your understanding of human judgment's role in AI-supported workflows.
- Highlight resilience and adaptability: Provide examples of how you've maintained professionalism while engaging with difficult content and adapted to evolving situations.
- Address on-call requirements: Confirm your availability and willingness to participate in on-call rotations, including nights, weekends, and holidays.
Technical preparation
Behavioral questions
Frequently asked questions
- What kind of sensitive content will I be exposed to as an Integrity Operations Specialist at Bumble?
- As an Integrity Operations Specialist at Bumble, you can expect exposure to sensitive content including, but not limited to, graphic, sexual, or violent material. This may involve cases related to child exploitation, sexual violence, and self-harm, requiring a high degree of professionalism and personal resilience.
- Does Bumble Inc. value AI in its hiring process for Integrity Operations Specialists?
- Yes, Bumble Inc. values AI fluency. They encourage candidates to think thoughtfully about how AI can amplify their impact and are open to candidates familiar with AI-enabled tools for case review. However, they emphasize authenticity and that AI should not be used to fabricate experiences or answer interview questions.
- What is Bumble's approach to supporting employees dealing with sensitive content?
- Bumble Inc. is committed to supporting its employees. The company offers mental health support, private medical and dental insurance, and a Babylon Health app. They also emphasize the importance of personal resilience when engaging with sensitive content and foster a culture of care and accountability.
- How important is experience with Business Process Outsourcers (BPOs) for this role?
- Experience collaborating with Business Process Outsourcers (BPOs) is preferred for the Integrity Operations Specialist role at Bumble. This indicates a need for candidates who can support quality, consistency, and alignment in safety workflows, potentially involving external teams.
- What are the benefits of working as an Integrity Operations Specialist at Bumble Inc.?
- Benefits include an annual personal learning & development budget, private medical and dental insurance, mental health support, enhanced parental leave, unlimited PTO, subsidized gym membership, double matched pension contributions, and premium app access. Bumble also emphasizes a culture of trust, safety, and equitable relationships.
- Does Bumble Inc. offer remote work for the Integrity Operations Specialist position?
- The job description does not explicitly state whether the Integrity Operations Specialist role is remote, hybrid, or on-site. However, the mention of 'participat[ing] in on-call rotations, including nights, weekends, and holidays, to support a global member base' suggests a need for consistent availability which could align with various work arrangements, but on-site or hybrid are more likely given the nature of the work.