19 hours ago
Customer Service / Call Center Agent
BukuWarung
On Site
Full Time
IDR 0
Quezon City, National Capital Region, Philippines
Job Overview
Job TitleCustomer Service / Call Center Agent
Job TypeFull Time
Offered SalaryIDR 0
LocationQuezon City, National Capital Region, Philippines
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Job Description
About the Role
We are looking for dedicated and customer-focused Customer Service / Call Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment.
Key Responsibilities
- Assist customers with product/service questions, troubleshooting, order updates, and general concerns.
- Document customer interactions and update internal systems with accurate information.
- Escalate unresolved issues to appropriate departments or supervisors as needed.
- Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc.
- Adhere to internal processes, service guidelines, and quality standards.
Qualifications
- At least 2 years of BPO or customer service experience (non-voice or voice).
- Able to work in shifts 24/7.
- Able to work from the office and familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales Force.
- Strong written communication skills and attention to detail.
- Experience in chat or email support platforms is a plus.
- Background in voice support is an advantage but not required.
- Willing to work on-site and on shifting schedules, including weekends and holidays.
- Positive attitude, professionalism, and a customer-first mindset.
Nice to Have
- Minimum 45 WPM typing speed with good accuracy.
Key skills/competency
- Customer Service
- Call Center Operations
- Chat Support
- Email Support
- BPO Experience
- Zendesk
- Zoho Desk
- Salesforce CRM
- Troubleshooting
- Customer Satisfaction
How to Get Hired at BukuWarung
- Research BukuWarung's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight extensive BPO and non-voice customer service experience relevant to BukuWarung's needs.
- Showcase communication prowess: Emphasize strong written communication skills and attention to detail in your application.
- Confirm shift flexibility: Clearly state your willingness to work 24/7 shifting schedules, including weekends and holidays.
- Demonstrate CRM expertise: Highlight your familiarity with customer care CRMs such as Zendesk, Zoho Desk, or Salesforce.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What primary communication channels will I handle as a Customer Service / Call Center Agent at BukuWarung?
02Is prior voice support experience mandatory for this Customer Service / Call Center Agent role at BukuWarung?
03Which CRM systems should candidates be familiar with for the BukuWarung Customer Service / Call Center Agent position?
04What kind of work schedule is expected for a Customer Service / Call Center Agent at BukuWarung?
05What key performance metrics are important for a Customer Service / Call Center Agent at BukuWarung?
06Is the Customer Service / Call Center Agent role at BukuWarung an on-site position or remote?
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