Technical Product Support Specialist

About Bubble

We built Bubble with a clear mission in mind: to empower everyone to create software. We believe anyone with an idea should be able to build it, so we’re making software creation accessible to everyone. Our AI visual development platform enables anyone, whether they’re first-time entrepreneurs or enterprise teams, to take an idea from prompt to fully-functional, scalable reality across web, iOS, and Android — all on one platform, all without writing or managing a single line of code.

As the only full-stack, cross-device no-code platform on the market with over 5 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe.

What We’ve Achieved

Our product is working, and we are thriving. Entire VC-backed companies have been built entirely on Bubble. After finding product market fit and 8 years of bootstrapping, we raised a $100 million Series A and we’re one of the fastest-growing companies in the New York tech ecosystem.

You can build just about anything on Bubble - and our community is living proof. More than just launching products, people are turning their ideas into real businesses. Mailead grew a $10k investment in a Bubble product into a $2M valuation, while Faceless.video went from 0 to $1M+ ARR in less than a year, among many other examples.

About The Team

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges.

In addition to providing support, we serve as a strategic partner to the rest of the company — escalating platform bugs to our Engineering team, flagging user feedback to our Product team, and supporting new product feature launches alongside our Marketing team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow into specialized focus areas throughout the broader Support/Success org and beyond, including sales, product, marketing, and engineering.

About The Role

As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.

As a Technical Product Support Specialist, You Will

• Become an expert in all things Bubble — our product, users, and company
• Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
• For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
• For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
• Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
• Collaborate with other teams to improve our users’ overall experience with Bubble

About You

• You’re motivated, a quicker learner, and you enjoy problem solving.
• You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.
• You embody Bubble’s values

Requirements

• Exhibits an investigative mindset, high attention to detail, and aptitude for learning
• Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
• Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.
• Can commute to our NYC office regularly

Compensation & Location

If this sounds like you, we’d love to hear from you!

We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble is $79,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location:

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.

We prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly. For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches, and happy hours, among other fun perks.

Benefits

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:

Our Benefits Include, But Are Not Limited To

• Comprehensive health coverage
• 401(k) matching
• Wellness and work enablement stipends
• Generous PTO
• A Sabbatical program

Join us!

Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community!

Key skills/competency

• Technical Product Support
• Problem Solving
• Customer Support
• Troubleshooting
• Bug Reporting
• Product Expertise
• Communication Skills
• Analytical Skills
• No-Code Platforms
• SaaS Support