Account Manager

About the Role

As an Account Manager at BT Group, you will play a pivotal role in driving growth and innovation. You will own existing client relationships, identify expansion opportunities, and deliver exceptional value. This role also involves actively securing new business and extending BT's reach.

Key Responsibilities

• Drive growth by identifying and converting new business opportunities within existing accounts and expanding beyond current BT Wholesale relationships.
• Develop and execute strategic plans that adapt to evolving market conditions and business priorities.
• Build strong networks, lead negotiations, and successfully close deals, ensuring high-standard after-sales relationship management.
• Maintain accurate, up-to-date sales forecasts and customer records using Salesforce for strong pipeline visibility.
• Adopt a creative, solutions-focused approach to progressing key opportunities, overcoming challenges, and unlocking value.
• Champion the full BT Wholesale portfolio and broader BT product/capability offerings to maximize customer impact.
• Represent BT at industry events and exhibitions, showcasing professionalism, expertise, and market insight.
• Collaborate cross-functionally, leveraging internal subject matter experts and stakeholder support to progress and close opportunities.

Skills Required

• Customer-focused: Exceptional interpersonal skills, ability to engage, influence, and build trust at all levels with empathy.
• Commercially astute: Strong understanding of deal economics (P&L, pricing, business cases) with confident negotiation, presentation, and communication skills.
• Innovative thinker: Proactive in identifying new opportunities, bringing creative ideas to life, and driving them through the organization.
• Industry expertise: Deep knowledge of the wholesale market, including current trends, emerging technologies, and ecosystem operations.
• Relationship builder: Proven ability to establish and maintain strong relationships at senior levels, capable of leading and influencing in virtual environments.
• Business acumen: Solid understanding of business strategy and key drivers of organizational performance.

Benefits

• Competitive salary with benefits
• 65% on target bonus
• BT Pension scheme
• Comprehensive family leave policy
• Enhanced women’s health support
• 25 days annual leave (plus bank holidays), increasing with service
• 24/7 private virtual GP appointments
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Working Model

Hybrid policy: Three days in the office, two days remote.

About BT Group

BT Group is the UK’s leading communications group, holding iconic brands like BT, EE, Openreach, and Plusnet. Our purpose is 'to connect for good'. We serve a diverse customer base, from consumers to large businesses and public sector organizations.

We are currently focused on simplifying operations, leveraging technology and AI for smarter working, and enhancing our customer service and sustainable growth. Group teams drive strategy, policy, brand, capital allocation, and transformation.

Our culture is customer-first, challenging, committed, clear, and connected. Joining BT Group means working at the heart of a vital UK business, shaping decisions, influencing outcomes, and setting the future course of a leading company.

Key skills/competency

• Account Management
• Sales Strategy
• Business Development
• Relationship Management
• Negotiation
• Sales Forecasting
• Wholesale Market
• Client Engagement
• BT Portfolio Knowledge
• Commercial Acumen