Account Manager
BT Group · London, England, United Kingdom
- On site
- Full-time
- £95,000 / year
- London, England, United Kingdom
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Job highlights
- Drive growth in existing accounts and secure new business.
- Develop and execute strategic go-to-market plans.
- Build strong relationships and lead negotiations.
- Utilize Salesforce for accurate sales forecasting.
- Champion BT's full portfolio and offerings.
About the role
About the Role
As an Account Manager at BT Group, you will play a pivotal role in driving growth and innovation. You will own existing client relationships, identify expansion opportunities, and deliver exceptional value. This role also involves actively securing new business and extending BT's reach.
Key Responsibilities
- Drive growth by identifying and converting new business opportunities within existing accounts and expanding beyond current BT Wholesale relationships.
- Develop and execute strategic plans that adapt to evolving market conditions and business priorities.
- Build strong networks, lead negotiations, and successfully close deals, ensuring high-standard after-sales relationship management.
- Maintain accurate, up-to-date sales forecasts and customer records using Salesforce for strong pipeline visibility.
- Adopt a creative, solutions-focused approach to progressing key opportunities, overcoming challenges, and unlocking value.
- Champion the full BT Wholesale portfolio and broader BT product/capability offerings to maximize customer impact.
- Represent BT at industry events and exhibitions, showcasing professionalism, expertise, and market insight.
- Collaborate cross-functionally, leveraging internal subject matter experts and stakeholder support to progress and close opportunities.
Skills Required
- Customer-focused: Exceptional interpersonal skills, ability to engage, influence, and build trust at all levels with empathy.
- Commercially astute: Strong understanding of deal economics (P&L, pricing, business cases) with confident negotiation, presentation, and communication skills.
- Innovative thinker: Proactive in identifying new opportunities, bringing creative ideas to life, and driving them through the organization.
- Industry expertise: Deep knowledge of the wholesale market, including current trends, emerging technologies, and ecosystem operations.
- Relationship builder: Proven ability to establish and maintain strong relationships at senior levels, capable of leading and influencing in virtual environments.
- Business acumen: Solid understanding of business strategy and key drivers of organizational performance.
Benefits
- Competitive salary with benefits
- 65% on target bonus
- BT Pension scheme
- Comprehensive family leave policy
- Enhanced women’s health support
- 25 days annual leave (plus bank holidays), increasing with service
- 24/7 private virtual GP appointments
- 2 weeks carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
Working Model
Hybrid policy: Three days in the office, two days remote.
About BT Group
BT Group is the UK’s leading communications group, holding iconic brands like BT, EE, Openreach, and Plusnet. Our purpose is 'to connect for good'. We serve a diverse customer base, from consumers to large businesses and public sector organizations.
We are currently focused on simplifying operations, leveraging technology and AI for smarter working, and enhancing our customer service and sustainable growth. Group teams drive strategy, policy, brand, capital allocation, and transformation.
Our culture is customer-first, challenging, committed, clear, and connected. Joining BT Group means working at the heart of a vital UK business, shaping decisions, influencing outcomes, and setting the future course of a leading company.
Key skills/competency
- Account Management
- Sales Strategy
- Business Development
- Relationship Management
- Negotiation
- Sales Forecasting
- Wholesale Market
- Client Engagement
- BT Portfolio Knowledge
- Commercial Acumen
Skills & topics
- Account Manager
- Sales
- Commercial
- Business Development
- Client Relationship Management
- Sales Strategy
- Negotiation
- BT Group
- London Jobs
- Wholesale Market
How to get hired
- Tailor your resume: Highlight your experience in account management, sales strategy, and relationship building relevant to BT Group's needs.
- Showcase commercial acumen: Emphasize your understanding of deal economics, P&L, and negotiation skills in your application.
- Demonstrate industry knowledge: Prove your expertise in the wholesale market, emerging technologies, and competitive landscape.
- Prepare for behavioral questions: Be ready to discuss how you build trust, innovate, and collaborate cross-functionally.
- Research BT Group: Understand their purpose, brands, culture, and recent strategic focus areas to align your application.
Technical preparation
Master Salesforce CRM for sales tracking.,Analyze deal economics and P&L statements.,Practice negotiation and presentation skills.,Research wholesale market trends and tech.
Behavioral questions
Describe a time you built a strong client relationship.,How do you identify and convert new business?,Share an example of innovative problem-solving.,How do you collaborate with internal teams?
Frequently asked questions
- What are the key responsibilities for an Account Manager at BT Group?
- The Account Manager role at BT Group focuses on driving growth within existing accounts and securing new business. This involves developing strategic sales plans, leading negotiations, managing client relationships, accurately forecasting sales using Salesforce, and championing the full BT Wholesale portfolio and broader BT offerings.
- What skills are essential for the Account Manager position at BT Group?
- Essential skills include strong customer focus with excellent interpersonal and influencing abilities, commercial acumen with a solid grasp of deal economics and negotiation, innovative thinking, deep industry expertise in the wholesale market, and proven relationship-building capabilities at senior levels.
- How does BT Group approach its hybrid working model for the Account Manager role?
- BT Group implements a hybrid policy for this role, requiring employees to work three days in the office and two days remotely, offering a balance between in-person collaboration and flexibility.
- What kind of benefits can I expect as an Account Manager at BT Group?
- BT Group offers a competitive package including a target bonus, a robust pension scheme, comprehensive family and women's health support, generous annual leave, virtual GP appointments, carer's leave, and opportunities for training, development, and share savings.
- How important is industry expertise for the Account Manager job at BT Group?
- Industry expertise is crucial. The role requires deep knowledge of the wholesale market, including current trends, emerging technologies, and how the ecosystem operates, to effectively serve clients and identify new opportunities.
- What is BT Group's purpose and how does it relate to the Account Manager role?
- BT Group's purpose is 'to connect for good'. As an Account Manager, you contribute to this by driving growth and innovation, ensuring customers receive exceptional value, and by extending BT's reach, ultimately helping to connect people and businesses.
- How can I demonstrate my innovative thinking for the Account Manager application at BT Group?
- To showcase your innovative thinking, highlight instances where you proactively identified new opportunities, developed creative solutions to challenges, or drove new ideas through an organization to achieve business objectives. Your resume and interview responses should reflect this proactive, forward-thinking approach.