WordPress Technical Support Analyst
@ BruntWork

Hybrid
$70,000
Hybrid
Contractor
Posted 23 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @bruntwork.com
Recommended after applying

Job Details

Job Overview

The WordPress Technical Support Analyst role is a permanent work-from-home position for an Independent Contractor. The analyst will manage a growing portfolio of WordPress websites while ensuring site performance, security, and SEO best practices are maintained. This position offers flexibility with a 40-hour work week (client business hours follow US Central) and immediate hiring.

Key Responsibilities

WordPress Site Management: Perform regular core, plugin, and theme updates across multiple client sites; monitor site health; troubleshoot technical issues; ensure active backups and tested recovery procedures.

Performance & Optimization: Conduct speed tests using tools like GTmetrix and PageSpeed Insights; review caching configurations; implement performance improvements; monitor Core Web Vitals.

Security & Maintenance: Support WAF rule configuration on Cloudflare and similar services; perform security audits; monitor security logs; update security plugins.

SEO & Site Structure: Audit for proper SEO structure including meta tags, schema markup, and XML sitemaps; fix crawl errors and broken links; support technical SEO requirements.

Documentation & Process Improvement: Create detailed documentation and SOPs; build internal knowledge base articles; identify opportunities for automation.

Requirements

2-4 years of hands-on WordPress management experience, strong understanding of WordPress architecture, themes, and plugins, experience with caching plugins and performance optimization, familiarity with Cloudflare or similar CDN/WAF services, and a basic understanding of SEO principles. Excellent written communication skills and the ability to work independently managing multiple client sites.

Preferred Qualifications: Experience with MainWP or similar tools, basic HTML, CSS, PHP knowledge, familiarity with hosting environments (cPanel, staging sites), experience with page builders (Elementor, Kadence) and understanding of Google Tag Manager, Analytics, and Search Console.

Benefits & Additional Information

Independent Contractor perks include HMO coverage (for eligible locations), permanent work from home, steady freelance job, and immediate hiring. Candidates are required to use their own computer and internet connection. Applicants must follow the link provided to complete pre-screening assessments, technical checks, and a voice recording; complete applications will be prioritized.

Key skills/competency

  • WordPress
  • Site Management
  • Performance Optimization
  • Security
  • SEO
  • Documentation
  • Cloudflare
  • HTML
  • cPanel
  • Process Improvement
Apply without a personalized resume

How to Get Hired at BruntWork

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume to highlight WordPress skills.
  • Showcase Experience: Emphasize technical troubleshooting and documentation.
  • Online Presence: Update your LinkedIn with WordPress achievements.
  • Prepare for Assessments: Practice technical and voice recording tasks.

📝 Interview Preparation Advice

Technical Preparation

Review WordPress update processes.
Practice troubleshooting common plugin errors.
Test performance using GTmetrix and PageSpeed.
Study Cloudflare configuration and caching tools.

Behavioral Questions

Describe handling multiple client deadlines.
Explain managing unexpected website issues.
Share experience with independent work.
Discuss process documentation improvements.

Frequently Asked Questions