WordPress Technical Support Analyst
@ BruntWork

Hybrid
$80,000
Hybrid
Contractor
Posted 24 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @bruntwork.com
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Job Details

Job Summary

We're seeking a detail-oriented WordPress Technical Support Analyst to join our team managing a growing portfolio of WordPress websites. This role is ideal for someone with solid WordPress experience who enjoys the operational side of web management and process documentation.

Key Responsibilities

  • WordPress Site Management: Perform core, plugin, and theme updates; monitor site health; troubleshoot issues; ensure backups and recovery procedures.
  • Performance & Optimization: Conduct speed tests, review caching setups, implement improvements, and monitor Core Web Vitals.
  • Security & Maintenance: Maintain WAF rules, perform security audits, monitor security logs, and configure security plugins.
  • SEO & Site Structure: Audit SEO structure, verify meta tags, schema markup, and fix crawl errors and broken links.
  • Documentation & Process Improvement: Create documentation, develop SOPs, build knowledge base articles, and identify automation opportunities.

Requirements

2-4 years of hands-on WordPress management experience; strong understanding of WordPress architecture, themes, and plugins; experience with caching plugins and performance optimization; familiarity with Cloudflare or similar CDN/WAF services; basic understanding of SEO principles; excellent written communication skills; ability to work independently managing multiple client sites.

Preferred Qualifications

Experience with MainWP or similar tools; knowledge of basic HTML, CSS, PHP; familiarity with hosting environments (cPanel, staging sites); experience with page builders (Elementor, Kadence, etc.); understanding of Google Tag Manager, Analytics, and Search Console.

What We're Looking For

We need someone methodical, reliable and proficient at balancing technical troubleshooting with detailed documentation to help scale our operations. This role is a great opportunity for early to mid-level professionals seeking to deepen their WordPress expertise while working across diverse client sites using modern web technologies.

Benefits

Independent Contractor perks include HMO coverage (for eligible locations), permanent work from home, immediate hiring, and a steady freelance job with flexible scheduling. Please note that candidates must have their own computer and internet connection, and will handle their own benefits and taxes. Applications must be completed via BruntWork’s Career Site with all initial requirements, including a pre-screening assessment, technical check, and voice recording.

Key skills/competency

  • WordPress
  • Technical Support
  • Site Management
  • Performance Optimization
  • SEO
  • Security
  • Documentation
  • Process Improvement
  • Cloudflare
  • Backup
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How to Get Hired at BruntWork

🎯 Tips for Getting Hired

  • Research BruntWork's culture: Study their mission, values, and client testimonials.
  • Customize your resume: Highlight WordPress, security, and performance skills.
  • Prepare technical examples: Demonstrate troubleshooting and optimization tasks.
  • Practice clear communication: Emphasize documentation and process improvements.

📝 Interview Preparation Advice

Technical Preparation

Review WordPress core update processes.
Practice troubleshooting common plugin issues.
Test performance tools like GTmetrix.
Study caching configurations on Cloudflare.

Behavioral Questions

Describe a challenging troubleshooting incident.
Explain your documentation approach.
How do you manage multiple tasks?
Discuss your process improvement examples.

Frequently Asked Questions