T3 Support Manager
@ BruntWork

Hybrid
$24,000
Hybrid
Contractor
Posted 22 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @bruntwork.com
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Job Details

Overview

Join BruntWork, a pioneering digital health technology company transforming healthcare delivery through immersive VR experiences and sophisticated web platforms. This innovative organization serves healthcare providers, clinics, and third-party clients globally to make healthcare more accessible and effective.

Job Highlights

  • Monthly Rate: USD 2000+
  • Full-time: Monday to Friday, 9:00 AM to 6:00 PM UTC+2
  • Work-from-home and Independent Contractor
  • Immediate Hiring with steady freelance opportunities
  • Must have own computer and internet connection

Responsibilities

  • Handle complex Tier 3 technical support escalations for a VR-based healthcare platform.
  • Troubleshoot sophisticated technical issues for various clients.
  • Identify trends in support cases and provide feedback to the development team.
  • Build comprehensive technical analyses for system improvements.
  • Communicate technical solutions effectively to customers and internal teams.
  • Work hands-on with Meta Quest VR headsets and advanced web interfaces.
  • Collaborate with R&D teams to drive technical issue resolution.
  • Manage support workflows using tools like Jira, Slack, and Confluence.
  • Provide detailed technical analysis and strategic recommendations.

Requirements

  • Experience in technical support roles with escalating responsibilities.
  • Tier 2 or Tier 3 support experience preferred.
  • Exceptional communication skills for customer and team interactions.
  • Tech-savvy with quick learning of new platforms and systems.
  • VR knowledge or hands-on experience is an advantage.
  • Proficiency with Jira, Slack, Confluence, and similar platforms.
  • Analytical mindset to synthesize complex technical information.

Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent Work from Home
  • Steady Freelance Job
  • Immediate Hiring

Application Process

Apply directly via the provided link to BruntWork’s Career Site. Complete pre-screening assessment questions, technical computer check, and voice recording. Applications with complete requirements are prioritized.

Key skills/competency

  • Technical Support
  • VR
  • Healthcare
  • Escalation
  • Analysis
  • Jira
  • Slack
  • Confluence
  • R&D Collaboration
  • Troubleshooting
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How to Get Hired at BruntWork

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume highlighting technical support skills.
  • Research BruntWork: Learn about their VR and healthcare mission.
  • Highlight Experience: Emphasize Tier 3 and complex escalations.
  • Practice Tools: Be ready to discuss Jira, Slack, and Confluence.
  • Prepare for Interview: Review technical scenarios and past success stories.

📝 Interview Preparation Advice

Technical Preparation

Review VR system troubleshooting methods.
Practice using Jira, Slack, and Confluence.
Study complex technical escalation scenarios.
Familiarize with healthcare platform interfaces.

Behavioral Questions

Describe handling challenging escalations.
Explain past team collaboration experiences.
Discuss problem-solving under pressure.
Share handling customer technical concerns.

Frequently Asked Questions