Spanish Bilingual Admin Assistant - Billing
BruntWork · Latin America
- Hybrid
- Full-time
- $45,000 / year
- Latin America
Job highlights
- Handle client communications and scheduling.
- Provide support to field cleaners.
- Manage client complaints and social media.
- Work from home, full-time role.
- Bilingual Spanish required for this position.
About the role
About the Role
BruntWork is seeking a dedicated Spanish Bilingual Admin Assistant to serve as the operational backbone of the business. This role is crucial for ensuring seamless daily operations by coordinating between clients and cleaning staff, allowing the owner to focus on growth and strategy. You will be the primary point of contact for client communications, manage scheduling, prepare quotes, and provide real-time support to field cleaners.
Responsibilities
- Serve as the primary point of contact for all inbound client communications including phone calls, voicemails, texts, and emails.
- Schedule cleaning appointments and assign cleaners to jobs while managing day-to-day calendar coordination.
- Prepare and send quotes to prospective customers promptly and follow up to convert leads into bookings.
- Provide real-time support and troubleshooting for field cleaners during service hours (e.g., gate codes, client-specific instructions).
- Handle client complaints with empathy and professionalism, ensuring clients feel heard and issues are resolved.
- Assist with light social media marketing and other ad hoc tasks during slower periods.
- Act as the operational backbone of the business, allowing the owner to focus on growth and strategy.
- Coordinate between clients and cleaning staff to ensure seamless daily operations.
- Maintain and improve internal process documentation.
- Eventually onboard and train the part-time team member.
Requirements
- Strong verbal and written communication skills with a warm, professional, and approachable tone.
- Proven experience in customer service, scheduling, or office administration.
- Highly detail-oriented and organized with the ability to document and follow established processes.
- Proactive and self-motivated — able to identify tasks and take initiative without being directed.
- Ability to work independently while remaining a collaborative and engaged team member.
- High level of emotional intelligence and interpersonal skills.
- Must be fluent in Spanish.
Perks and Benefits
- Independent Contractor status.
- Health insurance in eligible locations.
- Permanent work from home.
- Immediate hiring.
Application Process
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements. Submissions with all requirements fulfilled will receive priority review.
Key skills/competency
- Customer Service
- Scheduling
- Office Administration
- Communication Skills
- Bilingual (Spanish)
- Detail-Oriented
- Organization
- Proactive
- Problem-Solving
- Emotional Intelligence
Skills & topics
- Spanish Bilingual
- Admin Assistant
- Customer Service
- Scheduling
- Virtual Assistant
- Remote Work
- Office Administration
- Communication
- Problem-Solving
- BruntWork
How to get hired
- Customize your resume: Highlight Spanish fluency, customer service, and administrative experience relevant to BruntWork's needs.
- Complete all application steps: Ensure you finish the assessment, technical check, and voice recording for priority review.
- Showcase your skills: Emphasize communication, organization, and proactive problem-solving in your application materials.
- Demonstrate emotional intelligence: Prepare to discuss how you handle client issues with empathy and professionalism.
Technical preparation
Practice typing and data entry speed.,Familiarize yourself with scheduling software.,Prepare for a voice recording assessment.,Review common customer service scenarios.
Behavioral questions
Describe a time you handled a difficult client.,How do you prioritize multiple tasks?,Give an example of proactive problem-solving.,How do you maintain professionalism remotely?
Frequently asked questions
- What is the work schedule for the Spanish Bilingual Admin Assistant at BruntWork?
- The Spanish Bilingual Admin Assistant at BruntWork works a 40-hour week, Monday through Friday, from 9:00 am to 6:00 pm Eastern Time, with a one-hour unpaid break.
- Is this a remote position?
- Yes, this is a permanent work-from-home position for the Spanish Bilingual Admin Assistant role at BruntWork.
- What are the key responsibilities for a Spanish Bilingual Admin Assistant at BruntWork?
- Key responsibilities include managing client communications, scheduling appointments, preparing quotes, troubleshooting for cleaners, handling complaints, and assisting with social media.
- What qualifications are necessary for the Spanish Bilingual Admin Assistant role?
- Required qualifications include strong Spanish and English communication skills, customer service/scheduling experience, attention to detail, proactivity, and emotional intelligence.
- How is the pay rate determined for this position?
- The hourly pay rate for the Spanish Bilingual Admin Assistant is determined by performance during the application process, including assessments, technical checks, and voice recordings.
- What benefits does BruntWork offer for this role?
- BruntWork offers independent contractor status, health insurance in eligible locations, and immediate hiring opportunities for the Spanish Bilingual Admin Assistant.
- What is the application process for the Spanish Bilingual Admin Assistant role?
- The application process involves completing an assessment, technical check, and voice recording via the provided link to BruntWork’s Career Site. Priority is given to fully completed submissions.