Property Operations Coordinator

Role Overview

The Property Operations Coordinator role at BruntWork supports a property management team by ensuring seamless guest experiences and efficient property operations. The successful candidate will coordinate bookings, oversee turnovers, manage guest communications, and liaise with housekeepers, maintenance personnel, and property owners.

Schedule

Mondays to Fridays, 8:30 am to 4:30 pm (Australian Eastern Standard Time) with a 1-hour unpaid break resulting in 35 work hours per week.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Key Responsibilities

• Manage property turnovers including cleaning and guest preparation
• Process reservations and manage booking systems accurately
• Submit orders for linens, amenities, and cleaning supplies
• Review invoices from suppliers and housekeeping
• Provide exceptional customer service to guests and resolve inquiries
• Monitor and respond to guest communications promptly
• Coordinate calls and inquiries with proper escalation procedures
• Liaise with housekeepers, property owners, and maintenance personnel
• Track bookings, check-ins, and check-outs
• Oversee housekeeping schedules and quality standards
• Maintain accurate records of property operations and guest interactions

Requirements

• Minimum 2+ years experience in property management, hospitality, vacation rentals, or customer service
• Preferred experience in a property management or rental operations role
• Ability to manage operational tasks including cleaning coordination and guest readiness
• Familiarity with booking platforms, RMS, or property management systems is a plus
• Strong verbal and written communication skills
• High attention to detail in records and operations
• Excellent organizational and multitasking abilities
• Ability to work independently and proactively identify operational needs
• Flexibility to manage varying workloads and tenant/guest needs

Additional Information

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on performance during the application process.

Please visit BruntWork’s Career Site to complete the initial application requirements, including assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.

Key skills/competency

• Property management
• Guest communication
• Booking systems
• Turnover coordination
• Customer service
• Housekeeping oversight
• Operational accuracy
• Record keeping
• Invoice processing
• Multitasking