Property Management Assistant

Job Overview: Property Management Assistant

Our client is seeking an operational backbone for their rapidly expanding property management company. As a Property Management Assistant, you will directly influence tenant satisfaction and business efficiency by serving as a central figure in daily operations. Your expertise in property management and valuable bilingual skills will be crucial as you collaborate with leadership to optimize processes, manage essential compliance requirements, and ensure seamless day-to-day activities during a significant growth phase.

The client is a fast-growing property management company catering to both commercial and residential properties within the Washington, D.C. market. They are actively acquiring new clients and expanding their portfolio, creating substantial opportunities to make a real impact on tenant satisfaction and operational efficiency. The team highly values bilingual communication capabilities and strong regulatory expertise in a dynamic, growth-focused environment.

Schedule

This role operates Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time, totaling 40 work hours per week.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Handle all incoming tenant communications for both commercial and residential properties, ensuring inquiries are routed appropriately and providing direct responses to concerns and requests.
• Manage work orders efficiently through Buildium property management software, coordinating with vendors and diligently following up on completion status.
• Support leasing and tenant screening processes by drafting lease agreements and sublet agreements using established templates.
• Coordinate DocuSign processes for new tenants and manage comprehensive digital documentation workflows.
• Execute regulatory compliance tasks, including business license updates, renewals, and coordination with city offices.
• Prepare thoroughly for annual audits by organizing necessary certificates and ensuring compliance with fire safety, water testing, and elevator testing requirements.
• Organize and maintain all compliance documentation within digital filing systems for easy access and audit readiness.
• Distribute feedback surveys to tenants and consistently foster positive customer service relationships.
• Communicate clear resolution steps to landlords when licensing or regulatory issues arise.
• Provide essential bilingual support for vendor communications and tenant interactions.

Requirements

• Minimum of 2-3 years of proven commercial property management experience within the United States.
• Strong knowledge of local property management rules, regulations, and compliance requirements, particularly in the D.C. market.
• Demonstrated experience with property management software systems, with a strong preference for Buildium.
• Proficiency with DocuSign and established digital filing systems such as Dropbox.

Key skills/competency

• Property Management
• Tenant Communication
• Regulatory Compliance
• Lease Administration
• Work Order Management
• Buildium Software
• DocuSign Proficiency
• Digital Documentation
• Bilingual Communication
• Customer Service Excellence