Live Chat Moderator
BruntWork
Job Overview
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Job Description
Why This Opportunity Stands Out
Discover why this Live Chat Moderator opportunity could be a great fit for you. As an Independent Contractor with BruntWork, you can expect perks such as HMO Coverage in eligible locations, permanent work from home, immediate hiring, and a steady freelance job.
The client is a fast-growing online resale business specializing in live auction events. They connect sellers with buyers in real-time and have built a thriving community around evening live selling sessions. They need operational support to scale their successful model while maintaining the personal touch that drives their growth.
Job Description
As a Live Chat Moderator, you'll be the behind-the-scenes powerhouse ensuring exciting live auction events run smoothly. This unique role places you at the center of the growing live commerce industry, supporting fast-paced selling sessions that generate real revenue in real-time. You'll handle operational tasks, allowing the business owner to focus on engaging customers and closing sales. This position is ideal for someone who thrives in dynamic environments and wants to be part of an innovative business model.
Job Highlights
- Hourly Rate: The equivalent of $6.00 USD per hour in the applicant's local currency.
- Schedule: 40 hours per week; Wednesday - Sunday (Monday AM), 7 PM - 3 AM (10 PM - 3 AM Eastern time).
- Work Arrangement: Work from home.
- Contract: Independent Contractor.
Side Note: This is a permanent work-from-home position for an Independent Contractor. Selected candidates must have their own computer and internet connection and will manage their own benefits and taxes. Professional fees are hourly, with the rate depending on performance during the application process.
Responsibilities
- Moderate live chat during evening auction sessions, ensuring smooth customer interactions.
- Provide real-time item descriptions in chat (sizes, retail prices, product details) as items are presented.
- Manage technical aspects of live shows by pinning product listings and clicking appropriate items.
- Handle customer service inquiries and messages during non-live hours.
- Support general administrative tasks to keep business operations running efficiently.
- Collaborate directly with the business owner to optimize live show processes.
- Help scale operations as the business continues to grow.
- Maintain accurate records of live show activities and customer interactions.
Requirements
- Availability to work consistently during 10 PM - 3 AM Eastern time.
- 2-5 years of experience in virtual assistance, customer service, or similar remote support roles.
- Previous experience responding to live chats.
- Strong written communication skills for real-time chat moderation.
- Proactive and engaging on live chat.
- Ability to multitask effectively during fast-paced live selling environments.
- Comfortable working within client business accounts and platforms.
- Reliable internet connection and professional remote work setup.
- Bonus if you have marketing or e-commerce background.
- Familiarity with live streaming or auction platforms is a plus.
Why Join This Team?
- Be part of the exciting live commerce industry that's transforming online retail.
- Work with a successful, growing business where your impact is immediately visible.
- Enjoy the flexibility of remote work with a consistent, predictable schedule.
- Gain experience in a unique role that combines customer service, operations, and live event support.
- Opportunity for role expansion as the business scales.
- Direct collaboration with the business owner in a supportive, growth-focused environment.
Reminder: Apply directly through the provided link to BruntWork’s Career Site. Complete initial requirements, including pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
Key skills/competency
- Live Chat Moderation
- Customer Service
- Virtual Assistance
- E-commerce Operations
- Real-time Communication
- Multitasking
- Administrative Support
- Live Streaming Platforms
- Auction Management
- Written Communication
How to Get Hired at BruntWork
- Research BruntWork's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their remote-first, client-focused approach.
- Tailor your resume: Customize your resume to highlight relevant experience in live chat moderation, virtual assistance, customer service, or e-commerce support, emphasizing real-time interaction and multitasking for the Live Chat Moderator role.
- Showcase communication skills: Prepare to demonstrate strong written communication and proactive engagement, as these are critical for success in real-time chat moderation and client interaction.
- Prepare for assessments: Be ready for BruntWork's comprehensive application process, which includes pre-screening assessment questions, a technical check of your computer setup, and a voice recording.
- Highlight adaptability & autonomy: Emphasize your ability to work independently, manage your own schedule, and effectively multitask in a dynamic, fast-paced remote work environment, aligning with the Independent Contractor model.
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