French Bilingual Customer Service & Retention Specialist
BruntWork · EMEA
- Hybrid
- Contract
- $45,000 / year
- EMEA
Job highlights
- Handle inbound/outbound calls, emails, chats.
- Focus on customer retention and membership needs.
- Requires fluency in French and English.
- Permanent work from home opportunity.
- Immediate hiring with health insurance.
About the role
Job Overview
Step into a role where your energy, communication skills, and personality truly make an impact supporting a dynamic dance program. Our client is looking for a French-speaking specialist who enjoys connecting with people, solving problems, and turning challenging situations into positive experiences.Schedule
Monday - Friday, 6:00 AM - 3:00 PM Mountain Time, with 1 hour unpaid break (40 work hours per week). Note: All agents receive two paid 15-minute breaks.Responsibilities
- Speak to customers on inbound and outbound calls, emails, and live chats.
- Handle customer inquiries usually regarding accounts and membership needs.
- Focus on retaining customers who wish to cancel their membership.
- Answer order inquiries in a timely manner.
- Document all interactions accurately within the project’s systems.
Requirements
- Fluency in French and English with strong soft skills and a positive, upbeat attitude.
- Ability to handle back-to-back contacts in a fast-paced environment.
- Team-oriented mindset and adaptability.
- OS: Windows 10/11 (Strictly no MacBooks).
- Connectivity: Verified Static IP.
- Peripherals: USB-connected headset (No Bluetooth/3.5mm).
- Display: Dual monitors (confirmed on-hand or immediate purchase).
- Reliable computer hardware capable of running a virtual desktop.
Qualifications
Previous sales or retention experience is considered a plus.Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.Key skills/competency
- French Bilingual Customer Service
- Customer Retention
- Call Center
- Customer Support
- Sales
- Communication Skills
- Problem Solving
- Adaptability
- Teamwork
- Fast-paced Environment
Skills & topics
- French
- Bilingual
- Customer Service
- Retention Specialist
- Call Center
- Support
- Work From Home
- Remote
- BruntWork
- Customer Care
How to get hired
- Customize your resume: Highlight French fluency, customer service, and retention experience.
- Ace the assessment: Prepare for technical checks and voice recordings.
- Showcase soft skills: Emphasize your positive attitude and communication abilities.
- Meet technical requirements: Ensure you have a Windows PC, static IP, and dual monitors.
Technical preparation
Verify Windows 10/11 compatibility.,Secure a verified static IP address.,Acquire a USB-connected headset.,Ensure dual monitors are available.
Behavioral questions
Demonstrate upbeat attitude and strong communication.,Showcase ability to handle fast-paced contacts.,Highlight team-oriented mindset and adaptability.,Provide examples of problem-solving skills.
Frequently asked questions
- What are the technical requirements for the French Bilingual Customer Service & Retention Specialist role at BruntWork?
- To be considered for the French Bilingual Customer Service & Retention Specialist position at BruntWork, candidates must have a Windows 10/11 operating system (MacBooks are not permitted), a verified static IP address, a USB-connected headset, dual monitors, and reliable computer hardware capable of running a virtual desktop.
- Is this a remote position for the French Bilingual Customer Service & Retention Specialist job?
- Yes, this French Bilingual Customer Service & Retention Specialist position at BruntWork is a permanent work-from-home opportunity. You will be able to perform your duties remotely.
- What is the work schedule for the French Bilingual Customer Service & Retention Specialist role?
- The schedule for the French Bilingual Customer Service & Retention Specialist role at BruntWork is Monday to Friday, from 6:00 AM to 3:00 PM Mountain Time, including a 1-hour unpaid break, totaling 40 work hours per week. Two paid 15-minute breaks are also provided.
- How is the pay rate determined for the French Bilingual Customer Service & Retention Specialist position at BruntWork?
- The hourly pay rate for the French Bilingual Customer Service & Retention Specialist position at BruntWork is determined based on your performance during the application process, which includes assessments, technical checks, and voice recordings. Submissions that meet all requirements receive priority review.
- What kind of customer interactions will I handle as a French Bilingual Customer Service & Retention Specialist at BruntWork?
- As a French Bilingual Customer Service & Retention Specialist at BruntWork, you will handle inbound and outbound calls, emails, and live chats. Your primary focus will be on customer inquiries related to accounts, memberships, and order inquiries, with an emphasis on customer retention.
- What is the company's policy on MacBooks for the French Bilingual Customer Service & Retention Specialist role?
- BruntWork strictly prohibits the use of MacBooks for the French Bilingual Customer Service & Retention Specialist role. You must use a Windows 10/11 operating system.
- Does BruntWork offer health insurance for the French Bilingual Customer Service & Retention Specialist position?
- Yes, BruntWork offers health insurance coverage for eligible locations for its French Bilingual Customer Service & Retention Specialists.