Customer Success Representative
@ BruntWork

Remote
$19,136
Remote
Full Time
Posted 4 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXX XXXXXX***** @bruntwork.com
Recommended after applying

Job Details

Overview

As a Customer Success Representative at BruntWork, you will be the primary contact for our clients to ensure they are thriving. You will guide new clients through onboarding, troubleshoot issues, and share best practices to build lasting relationships and drive client retention.

Responsibilities

  • Guide new clients through onboarding and setup.
  • Provide ongoing support to ensure effective use of BuzzyBooth.
  • Build and maintain strong client relationships.
  • Troubleshoot issues and coordinate with the technical team.
  • Share client feedback to improve the product.
  • Identify upsell opportunities and add value.
  • Gather testimonials and referrals.

Requirements

  • Prior customer success or account management experience.
  • Clear, friendly communication in English.
  • Tech-savvy with SaaS platforms and tools.
  • Highly organized and capable of managing multiple accounts.
  • A passion for helping others succeed.

Independent Contractor Perks

  • HMO Coverage for eligible locations.
  • Permanent work from home opportunity.
  • Immediate hiring and steady freelance work.

Application Process

Apply directly through the link provided to BruntWork’s Career Site. Complete the pre-screening assessment, technical check of your computer, and voice recording. Applications with complete requirements will be prioritized.

Key skills/competency

onboarding, troubleshooting, client retention, support, relationship, account management, communication, SaaS, upsell, testimonials

Apply without a personalized resume

How to Get Hired at BruntWork

🎯 Tips for Getting Hired

  • Research BruntWork's culture: Study their mission and recent news.
  • Customize your resume: Highlight customer success experience.
  • Prepare for technical checks: Test your computer and internet.
  • Practice communication skills: Showcase clarity and friendliness.

📝 Interview Preparation Advice

Technical Preparation

Test computer and internet connectivity.
Familiarize with SaaS troubleshooting protocols.
Review common onboarding procedures.
Update relevant technical documentation.

Behavioral Questions

Explain past customer onboarding challenges.
Describe relationship building with clients.
Discuss conflict resolution experiences.
Share examples of multitasking effectively.

Frequently Asked Questions