Business Operations and Marketing Assistant

Job Overview

Our client is looking for a detail-oriented Business Operations & Marketing Assistant to streamline their operational systems and enhance their digital presence. This role is a hybrid of technical data management, administrative optimization, and creative marketing support. The successful candidate will be a proactive problem-solver responsible for maintaining high standards of data integrity while driving business growth through targeted content and process documentation.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM AEST [Sydney], with 1 hour unpaid break (40 hours per week)

Responsibilities

• System Management: Systematically manage and optimize client records within job management software (e.g., SimPro), ensuring accuracy, completeness, and consistency.
• Reporting & Analysis: Configure and leverage reporting features within job management software to generate key business insights, including job costing and client history.
• Administrative Support: Provide comprehensive operational and administrative support, including processing incoming job requests, managing email correspondence, and assisting with accounts receivable tasks.
• Digital Organization: Organize and maintain digital files and archives (e.g., Dropbox), ensuring proper version control, consolidation, and accessibility.
• Marketing Execution: Develop and execute a consistent social media content plan, schedule updates across relevant platforms, and assist with website content to enhance digital presence.
• Growth Support: Support targeted marketing campaigns using cleaned client data and research new work channels and tendering opportunities to drive business growth.
• Documentation: Document existing administrative workflows and create Standard Operating Procedures (SOPs) for key processes, building a searchable knowledge base for efficiency and business continuity.

Requirements

• Proven experience with job management software (e.g., SimPro, WonderBuild, or similar robust CRM/project management systems).
• Strong data management skills with meticulous attention to detail for record cleaning, standardization, and reporting.
• Proficiency in digital marketing, including social media content creation, scheduling, and basic website updates.
• Excellent organizational and time management abilities, capable of prioritizing tasks and managing multiple projects simultaneously.
• Demonstrated ability to create clear and comprehensive Standard Operating Procedures (SOPs) and build knowledge bases.
• Experience with email management, digital file organization (e.g., Dropbox), and basic accounts receivable support.
• Proactive problem-solver with a strong desire to identify efficiencies and implement improvements.
• Reliable internet connection and a dedicated home office setup.

Additional Expectations

• A proactive approach to identifying and implementing process improvements across all areas of responsibility.
• Commitment to long-term business growth and the adoption of new systems and technologies.
• Strong communication skills to collaborate effectively with the owner and team.
• A keen eye for detail and a commitment to accuracy and high-quality output in all tasks.
• Adaptability and willingness to learn new software and tools as needed.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Key skills/competency

• Business Operations
• Marketing Assistant
• Data Management
• CRM Systems
• Social Media Marketing
• Content Creation
• Process Documentation
• SOP Development
• Client Relationship Management
• Digital Organization