Night Manager

Night Manager at Brown's Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, holds the distinction of being London's first hotel, established in 1832 on Albemarle Street. With a history steeped in prestige, it has become a cherished landmark, hosting distinguished guests from around the world. Nestled in the vibrant heart of Mayfair, our hotel offers convenient access to Bond Street’s luxury boutiques, the artistic allure of Dover Street Market, The Royal Academy of Arts, and various independent galleries. Brown's epitomizes the Rocco Forte Hotels' philosophy, seamlessly blending authentic local character with unparalleled world-class hospitality.

Rocco Forte Hotels is a distinguished collection of iconic properties that celebrates the unique identity of each location and its team members. We foster an environment where individuals are encouraged to be their authentic selves, providing our guests with truly local and authentic experiences.

Your Key Responsibilities as Night Manager

Join us as a Night Manager and take the helm of our Front Office team, dedicated to delivering seamless service and upholding the highest standards of luxury hospitality throughout the night. Your leadership, meticulous attention to detail, and unwavering passion for guest satisfaction will inspire your team to consistently create exceptional and memorable guest experiences.

• Oversee all Front Office operations to ensure smooth and efficient service during night hours.
• Maintain and exceed high service standards, demonstrating keen attention to every detail.
• Train, support, and continually motivate team members to achieve excellence in their roles.
• Promptly and professionally handle all guest requests and resolve any issues that may arise.
• Coordinate effectively with other departments to ensure seamless guest experiences across the hotel.
• Manage staff scheduling, monitor team performance, and ensure immaculate lobby presentation.
• Ensure strict compliance with all health, safety, and company policies and procedures.

Who We Are Looking For

We are seeking enthusiastic and dedicated individuals who are genuinely passionate about celebrating the individuality of our hotels and guests. We value team members who bring:

• A deep passion for delivering exceptional 5-star service, making every guest feel truly valued.
• A consistently positive attitude combined with a strong willingness to learn and grow within the hospitality industry.
• Enthusiasm, a robust work ethic, and the proven ability to multitask effectively in a dynamic, fast-paced environment.
• Proficiency in creating memorable experiences and fostering lasting relationships with guests.
• The capacity to work independently while seamlessly collaborating across various teams and departments.
• A steadfast commitment to maintaining the highest standards of hygiene, health, and safety.

Why Join Us at Rocco Forte Hotels?

Becoming part of Rocco Forte Hotels offers a career path where passion and dedication are not only recognized but richly rewarded. It is an ideal environment for those aspiring to growth and excellence in the luxury hospitality sector.

Working with us provides access to a comprehensive suite of perks:

• Discounted rates across our collection of iconic hotels - enjoy stays at £25/€35 per night.
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products.
• Extensive learning and development opportunities to further your career.
• Meals provided during your shifts.
• Engaging social activities and events with colleagues.
• Robust recognition programs & annual awards for outstanding performance.
• A comprehensive Pension Scheme.
• Access to Season Ticket Loan / Cycle to Work Scheme.
• Supportive Employee Assistance Programme.

Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, renowned for its commitment to excellence and a unique sense of familiar family culture. We are driven by the passion, commitment, and desire of our team members to delight guests and serve one another.

Key skills/competency

• Luxury Hospitality
• Front Office Management
• Guest Satisfaction
• Team Leadership
• Night Audit
• Problem-Solving
• Operational Efficiency
• Staff Training
• Communication Skills
• Health and Safety Compliance