Operations Manager

Operations Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Operations Manager is responsible for leading the central administration team and ensuring consistent, efficient, and high-quality support across all operational sites. This role includes oversight of office coordination, team development, and process improvement initiatives, contributing directly to the operational excellence strategy.

Key Responsibilities

• Team Leadership
  • Line management of the administration team, including performance oversight and day-to-day support.
  • Promote a collaborative and resilient team culture through cross-training and skills development.
• Office Coordination
  • Provide light-touch office management across all locations.
  • Act as liaison with the Central Real Estate Team (led by Louise Howells) to ensure smooth facilities operations.
• Process Improvement
  • Conduct reviews of administrative responsibilities and identify opportunities for streamlining and automation.
  • Collaborate with the Head of Operational Excellence and Quality Control Manager to refine and document standard operating procedures.
• Operational Support
  • Ensure consistent delivery of administrative services across the business.
  • Support the implementation of new tools, systems, and workflows that enhance operational efficiency.
• Reporting & Communication
  • Provide regular updates on team performance, resource utilisation, and improvement initiatives.
  • Serve as a key point of contact for internal stakeholders regarding administrative operations.

Skills & Experience

• Demonstrated experience in administrative or operational procedures.
• Strong organisational and communication skills.
• Ability to manage multiple priorities and stakeholders across locations.
• Experience with process improvement and/or automation initiatives is desirable but not mandatory.
• Proactive, solutions-focused mindset with a commitment to team development.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.

Key skills/competency

• Operational Management
• Team Leadership
• Process Improvement
• Administrative Procedures
• Office Coordination
• Stakeholder Management
• Communication Skills
• Organizational Skills
• Workflow Optimization
• Performance Reporting