Commercial Motor Broker Support
Brown & Brown
Job Overview
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Job Description
Overview
Built on meritocracy, Brown & Brown's unique company culture rewards self-starters and those committed to exceptional customer service. We are seeking a dedicated Commercial Motor Broker Support Handler to join our professional and welcoming team in Orpington.
Brown & Brown offers high-quality, specialist products to Personal and Commercial clients throughout the UK, maintaining high customer satisfaction and retention rates by focusing on client needs. You will be an integral part of a busy, proactive team specializing in Commercial Insurance.
The Role of a Commercial Motor Broker Support
This role focuses on providing essential support within a commercial motor insurance broking environment, ensuring efficient handling of client accounts and contributing to business growth. Brown & Brown prioritizes training and development, providing a full induction and comprehensive training plan for successful applicants.
Key Responsibilities
- New business quoting, negotiating, broking, and administration, aiming to convert new business enquiries in line with or exceeding company targets.
- Renewal negotiating, broking, and administration, converting renewal business in line with or exceeding company targets.
- Processing midterm adjustments and related administration.
- Handling incoming and outbound calls from both new and existing clients.
- Maintaining day-to-day compliance procedures in accordance with FCA regulation.
- Effectively managing an individual diary to ensure timely follow-ups.
- Cross-selling other relevant insurance products to clients.
What Brown & Brown Offers You
In addition to an excellent base salary, you will receive a comprehensive benefits package, including 24 days holiday (rising to 27) plus bank holidays, pension, Death in Service benefit, and a range of flexible benefits through our Reward Gateway Platform.
You will work in a relaxed, client-focused environment within a team passionate about the industry, retaining a family feel. Brown & Brown provides full support for ongoing professional development, including assistance with relevant qualifications, and access to the annual company share save scheme.
About You
The ideal candidate will have a desire to be part of a collaborative team within an office environment. You should possess previous experience in administration and customer service and demonstrate a keen interest in the insurance industry. While previous experience in insurance account management or broker support is desired, it is not essential, as full training will be provided.
Our Culture
Brown & Brown is an Equal Opportunity Employer, committed to fostering an inclusive environment. Our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself,” guides our commitment to a workforce comprised of people from all backgrounds, with diverse experiences and perspectives.
Key Skills/Competency
- Insurance Broking
- Customer Service
- Administration
- Negotiation Skills
- FCA Regulation Compliance
- Client Relationship Management
- New Business Development
- Renewal Management
- Diary Management
- Attention to Detail
How to Get Hired at Brown & Brown
- Research Brown & Brown's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their meritocracy and DIB motto.
- Customize your resume: Tailor your administration, customer service, and insurance experience to the Commercial Motor Broker Support role at Brown & Brown. Highlight your organizational skills and attention to FCA compliance.
- Showcase industry interest: Emphasize your desire to work in the insurance industry and any relevant knowledge, even if informal, during your application and interviews.
- Prepare for the interview: Be ready to discuss your communication skills, ability to manage a busy workload, and experience handling client inquiries.
- Highlight teamwork and client focus: Demonstrate how you contribute positively to a proactive, client-focused environment and embrace ongoing professional development.
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