Office Manager
Brookshire Grocery Company · Red Oak, TX
- On site
- Full-time
- $55,000 / year
- Red Oak, TX
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Job highlights
- Manage store office finances and customer transactions.
- Lead and develop office personnel.
- Ensure compliance with money regulations.
- Handle diverse office operations and customer service.
- Maintain accurate financial records.
About the role
About Brookshire Grocery Company
At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.
We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.
Here’s What Sets Us Apart
- Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
- Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
- Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
- Savings for your lifestyle: Exclusive employee discounts on the things you need most.
- Investing in your dreams: Scholarships and educational support to fuel your growth.
- Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.
When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.
Job Summary
Oversees money flow in and out of store and processes customer transactions for products or services sold in office. Provides leadership of office personnel and promotes customer service by assisting with locating products, conducting price verifications, and providing efficient check out services.
Essential Duties And Responsibilities
- Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
- Oversees store’s compliance with anti-money laundering (AML) and other governmental money regulations by reviewing money orders, check cashing, and Western Union activities.
- Conducts daily office audits, prepares and verifies bank deposit records, and runs reports as needed.
- Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds.
- Accountable for investigating and identifying stores overages and shortages and reports to upper management.
- Reviews cashier transaction reports for variance and alerts Store Director of concerns.
- Organizes and maintains office-related records.
- Coordinates with various retail support personnel to research and resolve office related issues.
- Generates, maintains, and balances records detailing purchases and transactions. Completes and files necessary documentation.
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
- Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.
- Performs various store office activities such as ordering office supplies, assisting cashiers, answering incoming telephone calls, and coordinating email communications.
- Accesses or memorizes product codes and remains familiar with ad and special items.
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.
- Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
- Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
Knowledge, Skills And Abilities
- Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
- Advanced knowledge of anti-money laundering and other government regulations relating to monetary transactions.
- Advanced knowledge of office procedures and systems.
- Intermediate knowledge of tender policies and procedures.
- Intermediate knowledge of cash register.
- Ability to lead and motivate others.
- Ability to count and calculate for the purpose of cash handling and sales transactions.
- Ability to effectively communicate (in written and verbal form) with customers and partners.
- Ability to remain courteous with customers at all times.
- Ability to work flexible schedules including nights, weekends and holidays.
- Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
- Must report any potential hazards that cannot be immediately remedied to a supervisor.
Education, Experience And Qualifications
- High School Diploma or GED and two or more years of related experience required.
- Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
- Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN program within 2 weeks of starting in role.
- Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC) through Company LEARN program within 2 weeks of starting in role where applicable.
- Must obtain Anti-Money Laundering (AML) certification through Company LEARN program within 2 weeks of starting in role.
Physical Demands
- Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Continuously required to stand or walk.
- Frequently required to talk and hear.
- Frequently required to use hands for reaching, touching or handling.
- Frequently required to use fine finger movements (ex. sorting and typing).
- Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
- Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
- Occasionally required to bend, kneel or squat.
- Attendance at work is required.
Work Context And Environment
- Work is generally performed in a retail store.
- Quiet to moderate noise level.
Key skills/competency
- Office Management
- Financial Transactions
- Customer Service
- Team Leadership
- Regulatory Compliance
- Record Keeping
- Problem Solving
- Communication Skills
- Cash Handling
- Retail Operations
Skills & topics
- Office Manager
- Retail Management
- Financial Management
- Customer Service
- Team Leadership
- Cash Handling
- Regulatory Compliance
- Store Operations
- Record Keeping
- Auditing
How to get hired
- Tailor your resume: Highlight relevant experience in office management, financial transactions, and customer service to match the Office Manager role at Brookshire Grocery Company.
- Showcase leadership skills: Emphasize your ability to lead, train, and motivate teams, crucial for managing office personnel.
- Demonstrate compliance knowledge: Detail your understanding of state laws, AML regulations, and tender policies relevant to retail operations.
- Prepare for behavioral questions: Be ready to discuss how you handle customer service, problem-solving, and adherence to safety procedures.
- Express enthusiasm for BGC's culture: Research Brookshire Grocery Company's values and community focus to align your application with their mission.
Technical preparation
Master cash register operations and tender policies.,Familiarize yourself with AML and state regulations.,Practice accurate cash counting and financial record-keeping.,Understand restricted item sales laws.
Behavioral questions
Describe a time you led a team.,How do you handle customer complaints?,Explain your approach to maintaining accuracy.,How do you ensure regulatory compliance?
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Frequently asked questions
- What are the key responsibilities of an Office Manager at Brookshire Grocery Company?
- As an Office Manager at Brookshire Grocery Company, you will oversee store finances, process customer transactions, lead office personnel, ensure compliance with money regulations, conduct audits, maintain accurate records, and provide excellent customer service. You will also be responsible for adhering to laws regarding restricted items and maintaining a safe work environment.
- What qualifications are needed for the Office Manager position at BGC?
- A High School Diploma or GED and at least two years of related experience are required. You must be 21 or older to drive for company business. Additionally, you'll need to obtain HIPAA, Tobacco/Alcohol (TABC/LACT/AATC), and Anti-Money Laundering (AML) certifications within two weeks of starting.
- What kind of knowledge and skills are important for this role?
- Key skills include advanced knowledge of state laws for restricted items, anti-money laundering regulations, and office procedures. You'll also need intermediate knowledge of tender policies and cash registers, strong leadership abilities, excellent communication skills, and the capacity for accurate cash handling and calculation.
- What are the physical demands of the Office Manager job at Brookshire Grocery Company?
- The role requires continuous use of vision for detailed work, standing or walking for extended periods, and frequent use of hands for tasks like reaching and typing. You may occasionally need to lift or maneuver objects up to 75 lbs and perform tasks like bending or kneeling.
- How does Brookshire Grocery Company support its employees?
- BGC offers comprehensive benefits including medical, vision, dental, and prescription coverage, paid time off, a 401(k) plan with company contributions, employee discounts, and educational support. They also provide access to a recreational area and foster a supportive work environment.
- What is the work environment like for an Office Manager at BGC?
- The work is generally performed in a retail store setting with a quiet to moderate noise level. Attendance at work is required.