Associate IT Technician

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

Position Summary: Associate IT Technician

Broadvoice is looking for curious and motivated junior talent eager to learn, grow, and develop strong technical skills within a supportive environment.

You will join our IT Support team, responsible for providing daily support to internal users on a global scale. This role offers hands-on experience across a wide range of technologies and IT operations, from endpoint management and troubleshooting to onboarding and offboarding processes, asset inventory, and the administration of modern workplace solutions such as Microsoft Entra, Intune, Microsoft 365, Exchange, Teams, MDM/EDR platforms, and remote access systems.

This is an excellent opportunity for someone at the beginning of their IT career who wants real exposure to enterprise environments, continuous learning, and mentorship from experienced team members.

Key Responsibilities

• Manage local endpoints using Entra, MDM, and EDR solutions
• Provide support for Windows and macOS operating systems
• Support and maintain several remote access platforms
• Follow up and resolve IT-related requests within established SLAs using the ticketing platform
• Troubleshoot issues and ensure timely resolution for end users
• Monitor and maintain accurate internal asset inventory records
• Handle onboarding and offboarding procedures, ensuring proper access and equipment allocation
• Proactively suggest ideas to improve processes and service quality
• Collaborate closely with the IT team to enhance support operations
• Availability to work night shifts (17:00 to 02:00)

Qualifications

• Technical training course or at least 1 year of experience in a related field
• Strong attention to detail
• Analytical thinking and solid troubleshooting/problem-solving skills
• Good organization, planning, and time management
• Curiosity and willingness to learn
• Proficiency in English, both written and verbal

Why Broadvoice

Broadvoice offers a compelling environment for career growth, flexibility, and impact:

• 🚀 Grow Your Career: We support your career journey with clear growth paths, learning resources, and mentorship, whether you aim to advance technical skills, develop leadership, or explore new areas.
• 🏡 Enjoy Flexibility: Our remote-first approach and focus on work-life harmony allow you to thrive in all areas of your life.
• 🤝 Community & Culture: Be part of a diverse, inclusive team where your contributions make a real difference.
• 🌟 Make an Impact: Your ideas are heard, and your work is meaningful, playing a central role in building a reliable and process-oriented infrastructure for Broadvoice’s future.

If you’re a strategic thinker, collaborative, and adept at driving impactful results, we invite you to apply and become part of our growing, empowering company.

Key skills/competency

• Endpoint Management
• Windows OS
• macOS
• Troubleshooting
• IT Support
• Microsoft 365 Administration
• Ticketing Systems
• Asset Management
• Remote Access
• Customer Service