Heathrow Policy Manager

A Career Without Limits at British Airways

As the nation’s flag carrier, British Airways proudly connects Britain with the world and the world with Britain. With over 100 years of history, pioneering the world's first international scheduled air service, originality and a spirit of ambition are at the core of our culture. We believe in empowering our colleagues to think big, offering a career where the sky is never the limit.

The Role: Heathrow Policy Manager

Are you passionate about people and driven to deliver consistent, robust, and effective people policies for Heathrow? As a Heathrow Policy Manager, you will act as a key partner, maintaining strong relationships with stakeholders and Trade Union representatives. You will coach and mentor a team of Standards and Policy Partners, and collaborate on the creation and maintenance of policy-related systems and trackers, ensuring compliance with GDPR requirements. This role also involves deputising for the Senior People Support Manager, contributing to strategic policy projects, supporting recruitment activities, providing operational support during disruption, and serving as an escalation point for Trade Unions (TU) and Heathrow Leadership Team (HLT), demonstrating inspiring leadership to drive business priorities.

What You’ll Do

• Apply excellent attention to detail and sound judgment in formal stage processes, up to and including final appeals.
• Empower, mentor, and develop a team of Standards and Policy Partners, sharing best practices to foster their growth.

What You’ll Bring To British Airways

You will be an ambassador for the British Airways brand, behaviours, and values, upholding them to the highest standards. Your leadership and strong collaboration skills will be crucial in championing key relationships both internal and external to the Heathrow directorate. The ability to build key relationships with collaborators quickly is essential.

Your Experience

• Experience in managing complex conduct cases up to and including final appeals.
• Proven experience in absence management, particularly long-term sickness.
• Experience supporting and guiding managers through various policies and processes.
• Familiarity and experience with Industrial Relations and Trade Unions.
• Ability to thrive in a pressurised environment, demonstrating excellent time management and organizational skills to meet deadlines.
• A digital mindset.
• A genuine passion for people.
• Excellent knowledge of British Airways policies, including both the Employment Guide and Our Colleague Guide.

What We Offer

At British Airways, we value all our people. Our rewards extend beyond a competitive salary, including brilliant staff travel benefits from day one. This includes unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. We encourage continuous development, offering opportunities across our business to help you progress.

Inclusion & Diversity

British Airways is committed to creating an inclusive workplace where diverse representation thrives. We recognise the unique originality, creativity, and identity each colleague brings. Inclusion and diversity drive innovation, and we foster a culture where everyone feels they can be themselves, welcoming people from all backgrounds and cultures to join our journey towards a Better BA.

Key skills/competency

• Policy Management
• Industrial Relations
• Employee Relations
• Stakeholder Management
• Team Leadership
• GDPR Compliance
• Absence Management
• Conflict Resolution
• HR Policy Development
• Coaching and Mentoring