Smart Home Consultant
Brinks Home · Chicago, IL
- On site
- Full-time
- $65,000 / year
- Chicago, IL
Job highlights
- Install and activate smart home security equipment.
- Educate customers on system features and usage.
- Upsell additional products and system upgrades.
- Build strong customer relationships with professionalism.
- Meet sales targets in a commission-driven role.
About the role
Smart Home Consultant
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
Position Overview:
We are currently seeking a determined Smart Home Consultant who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Smart Home Consultant role combines technical installation expertise with consultative sales skills. You’ll be the face of Brinks Home installing smart home and security equipment and upselling tailored solutions to meet customer needs.
Key Responsibilities:
- Installation & Activation: Install and activate smart home and security equipment including cameras, sensors, and IoT devices.
- Customer Education: Train customers on system usage, features, and maintenance to ensure optimal satisfaction and safety.
- Upselling & System Enhancements: Propose new installations and system upgrades during service visits. Identify and suggest improvements to enhance security and convenience. Actively engage in upselling opportunities by recommending additional products and services. Maintain a commission-driven mindset and strive to exceed sales performance targets.
- Customer Relationship Building: Represent Brinks Home’s product portfolio with professionalism and integrity, fostering long-term customer relationships.
Requirements:
- High School Diploma or GED required.
- Valid driver’s license with a good driving record.
- Proven upselling experience and ability to meet sales targets.
- Technical aptitude and willingness to learn smart home technologies.
- Comfortable climbing ladders and working at heights.
- Willingness to work in tight spaces such as crawlspaces, attics, and basements.
- Strong communication and customer service skills.
- Ability to lift up to 40 pounds.
Benefits:
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program.
To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#equalopportunityemployer #veteranfriendly
Key skills/competency
- Smart Home Installation
- Technical Sales
- Customer Service
- Upselling
- Security Systems
- IoT Devices
- Problem Solving
- Communication Skills
- Customer Relationship Management
- Product Knowledge
Skills & topics
- Smart Home Consultant
- Smart Home Installation
- Security Systems
- Technical Sales
- Customer Service
- Upselling
- IoT Devices
- Home Security
- Field Service
- Sales Consultant
How to get hired
- Tailor your resume: Highlight technical installation skills, sales achievements, and customer service experience relevant to a Smart Home Consultant role.
- Showcase technical aptitude: Emphasize any experience with smart home technologies, IoT devices, or security systems.
- Demonstrate sales success: Quantify your upselling achievements and ability to meet sales targets in previous roles.
- Address physical requirements: Clearly state your comfort with physical demands like climbing ladders and working in confined spaces.
- Prepare for interviews: Be ready to discuss your customer service approach and how you build rapport.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the core responsibilities of a Smart Home Consultant at Brinks Home?
- A Smart Home Consultant at Brinks Home is responsible for installing and activating smart home and security equipment, educating customers on its use, identifying opportunities for system upgrades and upselling additional products, and building strong customer relationships. The role requires a blend of technical installation skills and sales acumen.
- What technical skills are necessary for the Smart Home Consultant position?
- The position requires technical aptitude for installing and activating smart home and security equipment, including cameras, sensors, and IoT devices. A willingness to learn new smart home technologies is also essential.
- Does Brinks Home offer training for the Smart Home Consultant role?
- While the job description emphasizes technical aptitude and a willingness to learn, Brinks Home likely provides training on their specific equipment and sales processes. Demonstrating a proactive learning attitude during the application process can be beneficial.
- What is the sales expectation for a Smart Home Consultant at Brinks Home?
- The role is commission-driven, with an emphasis on upselling opportunities and exceeding sales performance targets. Proven upselling experience and a results-oriented mindset are key requirements.
- What are the physical requirements for a Smart Home Consultant?
- Candidates must be comfortable climbing ladders, working at heights, and working in tight spaces like crawlspaces, attics, and basements. The ability to lift up to 40 pounds is also required.
- What kind of benefits does Brinks Home offer to its employees?
- Brinks Home offers a comprehensive benefits program including Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off, Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and an Employee Referral Program.
- How does Brinks Home foster its company culture for Smart Home Consultants?
- Brinks Home aims to foster a positive work environment that encourages innovation, creativity, and authenticity. They emphasize collaboration and a relentless pursuit of security for life, with core values of Service, Accountability, Customer Focus, Growth, and Integrity.