Job Overview
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Job Description
About Brightwheel and the Opportunity
Early education is a critical support for working families and a significant market underserved by modern technology. Brightwheel is the leading platform in early education, trusted by millions of educators and families daily. We are a three-time Cloud 100 company, backed by prominent investors.
Our Team
Our team is passionate, talented, and customer-focused, embodying our Leadership Principles. We operate as a distributed team across all US time zones, with offices in the US and internationally.
Who You Are
You are a highly organized and detail-oriented IT professional with a strong customer-first mindset. You excel at managing complex workflows, driving end-to-end IT operations, and solving problems proactively in a fast-paced, scaling environment. You communicate clearly, build strong relationships, think critically, and are committed to improving IT systems, processes, and security with a risk-aware approach.
What You’ll Do
- Own and deliver a seamless global IT onboarding experience, including IT orientation and equipment provisioning.
- Manage global equipment logistics end-to-end, including vendor coordination, asset tracking, shipping, and recovery.
- Administer and support core IT systems such as Google Workspace, Okta, Slack, MDM tools, and ITSM platforms.
- Provide high-quality end-user support, troubleshooting technical issues efficiently.
- Lead and contribute to IT projects and system improvements, including tooling, migrations, and process enhancements.
- Partner cross-functionally with People, Finance, and other teams to support employee lifecycle needs.
- Build, document, and improve scalable IT processes for onboarding, logistics, and internal operations.
- Manage and improve vendor relationships for efficient and reliable service delivery.
- Strengthen endpoint security posture through device hardening, access controls, and vulnerability remediation.
- Identify opportunities to automate, streamline, and improve IT operations.
What You Bring
- 3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment.
- Hands-on experience administering core SaaS tools like Google Workspace, Okta, and Slack.
- Experience managing endpoint devices and MDM tools (e.g., Intune, Kandji, or similar).
- Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end.
- Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes.
- Proven ability to troubleshoot and resolve end-user technical issues independently.
- Experience contributing to or leading IT projects or system migrations.
- Experience working with endpoint security tools (e.g., Bitdefender) and applying security best practices.
- Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment.
- Strong communication skills with a track record of building effective cross-functional relationships.
Key skills/competency
- IT Operations
- Systems Administration
- IT Support
- Cloud Services
- Device Management
- Endpoint Security
- SaaS Administration
- IT Project Management
- Vendor Management
- Process Improvement
How to Get Hired at Brightwheel
- Tailor your resume: Highlight your 3-6+ years of IT operations experience, emphasizing SaaS administration (Google Workspace, Okta, Slack), MDM tools, and end-to-end onboarding/hardware provisioning in fast-paced environments.
- Showcase your skills: Emphasize your experience with ITSM tools like Jira Service Management, endpoint security, and your ability to manage vendors and cross-functional relationships.
- Demonstrate problem-solving: In your application and interviews, provide specific examples of how you independently troubleshoot and resolve technical issues, and improve IT processes or security.
- Research brightwheel: Understand their mission in early education and their customer-first approach. Align your responses with their core values and leadership principles.
- Prepare for technical questions: Be ready to discuss your experience with specific IT systems, device management, security best practices, and automation opportunities.
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