Business Operations Project Manager

Job Summary

Brightline is seeking a Business Operations Project Manager to drive execution rigor and operational discipline for high-priority strategic initiatives. This role is crucial for translating business priorities into structured project plans, repeatable processes, and reliable execution. You will act as the operational backbone for cross-functional initiatives, owning end-to-end delivery and developing the documentation, workflows, and systems necessary for organizational scale. Reporting to the Director of Business Operations, this position ensures strategic priorities lead to measurable outcomes and sustainable operational practices.

Responsibilities

Strategic Project Execution

• Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals.
• Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics.
• Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams.
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward.

Process Design & Documentation

• Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution.
• Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed.
• Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction.
• Ensure processes are built for scale from the outset, not retrofitted later.

Cross-Functional Collaboration & Stakeholder Management

• Serve as the operational point of contact for assigned strategic initiatives, partnering with department heads, cross-functional working groups, and executive leadership.
• Influence without direct authority, building alignment and driving accountability across teams with competing priorities.
• Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives.
• Navigate ambiguity and organizational complexity to move work forward, even when decisions or direction are evolving.

Operational Excellence & Visibility

• Create visibility into project health, progress against milestones, and risks requiring attention or escalation.
• Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and tradeoffs are surfaced transparently.
• Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures.
• Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways.

Requirements

• 4+ years of experience in operations, project management, or business operations within high-growth, venture-backed, or similarly complex environments.
• Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity.
• Proven track record designing, documenting, and implementing operational processes and workflows that scale.
• Strong ability to influence without direct authority, building alignment and driving execution across diverse stakeholder groups.
• Exceptional organizational, communication, and stakeholder management skills.
• Familiarity with AI tools and their application in operational workflows.
• Ability to analyze data and draw insights to inform decision-making (experience with data tools preferred but not required).
• Healthcare or digital health experience highly preferred.
• Startup or high-growth environment experience highly preferred.
• Comfort partnering with and supporting director-level and senior leaders.

Benefits & Perks

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k.
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave.
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement.
• Stock Options.

Total Rewards Philosophy

At Brightline, we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential-based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of cash salary, equity, benefits, wellbeing, and opportunity.

Compensation

In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $100,000-$110,000.

Key skills/competency

• Business Operations
• Project Management
• Strategic Initiatives
• Process Design
• Workflow Optimization
• Cross-Functional Collaboration
• Stakeholder Management
• Operational Excellence
• Risk Management
• AI Tools