Enrolments & Administration Specialist (Childcare)
Bright Steps Academy - Australia · Australia
- Hybrid
- Full-time
- A$70,000 / year
- Australia
Job highlights
- Remote childcare enrolments and administration role.
- Manage family accounts and centre operations.
- Requires 2+ years childcare experience.
- Opportunity for team leadership growth.
- Full-time with flexible work-from-home.
About the role
Enrolments & Administration Specialist Childcare
Bright Steps Academy is seeking an experienced Enrolments & Administration Specialist to join their growing team. This is a full-time, remote role supporting families and childcare centres with enrolments, administration, and family accounts. As a leading provider of early education and care, this role is crucial for ensuring families have a seamless and welcoming experience from their initial inquiry through to enrolment. With the expansion of our centres, there is a significant opportunity for the right candidate to advance into a leadership position, overseeing a developing enrolments team.
What you'll do:
- Manage inbound and outbound enrolment calls with warmth and professionalism.
- Support and process family enrolments, accounts, tour bookings, and waitlists.
- Forecast and assist with centre staff rosters.
- Maintain centre accounts, invoices, and payments.
- Respond to Google reviews and feedback.
- Provide general administration to support centre operations.
- Utilize childcare CRM systems (OWNA and Line Leader knowledge highly regarded).
What you'll bring:
- At least 2 years of experience in the childcare sector (essential).
- Strong call centre, customer service, and administration experience.
- Expertise in enrolment and account management.
- Excellent communication and organizational skills.
- Confidence and potential to lead a team as the business grows.
- Tech-savviness with the ability to work independently in a Work From Home environment.
- Knowledge of OWNA is preferred.
What we offer:
- Full-time, work-from-home flexibility.
- Supportive, family-friendly team culture.
- Opportunity for career growth and team leadership as our network of centres expands.
- The chance to make a real difference in families' and children's early education journeys.
Why Join Bright Steps Academy?
- Above-award salary based on experience.
- Access to Employee Assistance Program (EAP) for mental wellbeing.
- Birthday leave plus a wellbeing day every year.
- Ongoing professional development and career progression.
- A supportive, values-driven culture where your voice is valued.
Apply today with your resume and a short cover letter to be part of something meaningful. Bright Steps Academy is a Child Safe Organisation committed to the highest standards of child protection. Every team member plays a vital role in creating a safe, inclusive, and empowering environment where all children are respected, valued, and heard.
Key skills/competency
- Enrolment Management
- Childcare Administration
- Customer Service
- Account Management
- Team Leadership Potential
- CRM Systems
- Communication Skills
- Organizational Skills
- Remote Work
- Childcare Sector Experience
Skills & topics
- Enrolments Specialist
- Administration Specialist
- Childcare
- Early Education
- Customer Service
- Remote Work
- Work From Home
- CRM
- Family Accounts
- Full-Time
How to get hired
- Tailor your resume: Highlight your 2+ years of childcare sector experience, customer service, and administration skills. Mention CRM knowledge (OWNA preferred) prominently.
- Craft a compelling cover letter: Express your enthusiasm for early education and Bright Steps Academy's values. Clearly state your potential for leadership.
- Prepare for remote work: Emphasize your tech-savviness and ability to work independently. Showcase strong communication and organizational skills crucial for a WFH role.
- Research Bright Steps Academy: Understand their commitment to child safety and their family-friendly culture. Align your application with their values.
Technical preparation
Master childcare CRM systems like OWNA.,Practice efficient remote communication tools.,Familiarize with online payment processing.,Review common childcare enrolment procedures.
Behavioral questions
How do you handle difficult family inquiries?,Describe your experience managing accounts.,How do you prioritize tasks remotely?,Showcase your leadership potential.
Frequently asked questions
- What are the key responsibilities of the Enrolments & Administration Specialist at Bright Steps Academy?
- The Enrolments & Administration Specialist will manage inbound and outbound enrolment calls, process family enrolments and accounts, assist with waitlists and tour bookings, maintain centre accounts and payments, respond to feedback, and perform general administration. Knowledge of childcare CRM systems like OWNA is highly regarded.
- What qualifications are essential for the Enrolments & Administration Specialist role?
- Essential qualifications include at least 2 years of experience in the childcare sector, strong call centre/customer service and administration experience, and expertise in enrolment and account management. Excellent communication and organizational skills are also required.
- Is this a remote position with Bright Steps Academy?
- Yes, this is a full-time, work-from-home (remote) position. Bright Steps Academy offers flexibility for this role, allowing you to work from home while supporting families and childcare centres.
- What opportunities for career growth are available for an Enrolments & Administration Specialist at Bright Steps Academy?
- Bright Steps Academy offers significant opportunities for career growth. The role has the potential to evolve into a leadership position, heading up a growing enrolments team as the business expands its network of centres.
- What is the company culture like at Bright Steps Academy for an Enrolments & Administration Specialist?
- Bright Steps Academy fosters a supportive, family-friendly team culture. They are a values-driven organisation that prioritizes creating a safe, inclusive, and empowering environment, where employees' voices are heard and valued.
- How does Bright Steps Academy support employee wellbeing for the Enrolments & Administration Specialist role?
- Bright Steps Academy offers robust support for employee wellbeing, including access to an Employee Assistance Program (EAP) for mental health, birthday leave, and an annual wellbeing day. They also provide ongoing professional development opportunities.
- What is the salary range for the Enrolments & Administration Specialist position at Bright Steps Academy?
- The salary for the Enrolments & Administration Specialist position is above award and will be based on the candidate's experience. Specific salary figures are typically discussed during the interview process.