DevOps / Cloud Support Engineer
Bridgenext · Pune Division, Maharashtra, India
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- On site
- Full-time
- ₹800,000 / year
- Pune Division, Maharashtra, India
Job highlights
- Provide L2/L3 support for AWS and Kubernetes.
- Troubleshoot complex cloud-native infrastructure issues.
- Lead incident response and root cause analysis.
- Develop automation scripts and maintain IaC.
- Collaborate with engineering for system reliability.
About the role
DevOps Cloud Support Engineer - Bridgenext (Pune)
We are seeking a DevOps / Cloud Support Engineer with strong L2/L3 production support experience to manage and troubleshoot cloud-native infrastructure running on AWS and Kubernetes. This role is ideal for someone who thrives in incident response, root cause analysis, and maintaining highly available distributed systems.
Key Responsibilities
- Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure.
- Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads.
- Lead incident response, perform root cause analysis (RCA), and document post-mortems.
- Monitor system health, respond to alerts, and ensure SLA/SLO compliance.
- Manage and maintain Infrastructure as Code (Terraform).
- Develop automation and operational scripts using Bash, Python, or Go.
- Support CI/CD pipelines and deployment workflows.
- Collaborate with engineering teams to resolve systemic issues and improve reliability.
- Participate in on-call rotation as needed.
Required Qualifications
- Hands-on experience supporting production Kubernetes environments.
- Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.).
- Experience with Terraform for infrastructure provisioning and maintenance.
- Proficiency in Bash scripting and basic programming in Python and/or Go.
- Strong Linux systems administration and networking fundamentals.
- Proven troubleshooting experience in distributed/cloud-native environments.
Preferred Qualifications
- Experience in 24/7 production support environments.
- Familiarity with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.).
- Knowledge of Docker and containerization best practices.
- Understanding of cloud security and access control.
- Some experience with Python.
If you are passionate about solving complex infrastructure problems, improving system reliability, and supporting mission-critical cloud platforms, we’d love to hear from you.
Key skills/competency
- DevOps
- Cloud Support
- AWS
- Kubernetes
- L2/L3 Support
- Incident Response
- Root Cause Analysis
- Infrastructure as Code
- Terraform
- Bash Scripting
Skills & topics
- DevOps
- Cloud Support
- Engineer
- AWS
- Kubernetes
- L2 Support
- L3 Support
- Production Support
- Troubleshooting
- Infrastructure as Code
- Terraform
- Bash
- Python
- Go
- Linux
- Networking
- Site Reliability Engineering
- SRE
- Automation
- CI/CD
- Pune
- India
How to get hired
- Tailor your resume: Highlight L2/L3 production support, AWS, Kubernetes, and Terraform experience.
- Showcase scripting skills: Emphasize Bash, Python, or Go proficiency for automation and CI/CD.
- Demonstrate troubleshooting ability: Provide examples of resolving complex distributed system issues.
- Prepare for technical interviews: Expect questions on cloud services, containerization, and networking.
- Align with company values: Research Bridgenext's focus on reliability and problem-solving.
Technical preparation
Master AWS services: EKS, EC2, IAM, VPC, S3, RDS.,Deep dive into Kubernetes: architecture, networking, troubleshooting.,Practice Terraform for IaC: provisioning and state management.,Scripting: enhance proficiency in Bash, Python, and Go.
Behavioral questions
Describe a complex production issue you resolved.,How do you prioritize incident response?,How do you document root cause analysis?,How do you collaborate with engineering teams?
Frequently asked questions
- What are the primary responsibilities of a DevOps Cloud Support Engineer at Bridgenext?
- As a DevOps Cloud Support Engineer at Bridgenext, you'll be responsible for L2/L3 production support of AWS and Kubernetes environments. This includes troubleshooting complex issues, leading incident response, performing root cause analysis, monitoring system health, and developing automation scripts.
- What AWS services are most important for this DevOps Cloud Support Engineer role?
- Strong knowledge of AWS services is crucial. Key services include EKS, EC2, IAM, VPC, S3, RDS, and CloudWatch, as these form the backbone of the cloud infrastructure you'll be supporting.
- Is experience with Kubernetes essential for the DevOps Cloud Support Engineer position at Bridgenext?
- Yes, hands-on experience supporting production Kubernetes environments is a required qualification for this role. You'll be managing and troubleshooting these clusters regularly.
- What programming or scripting languages are most relevant for this role?
- Proficiency in Bash scripting is required. Basic programming skills in Python and/or Go are also highly valued for developing automation and operational scripts.
- Does Bridgenext require experience with Infrastructure as Code (IaC) for this role?
- Yes, experience with Terraform for infrastructure provisioning and maintenance is a required qualification for the DevOps Cloud Support Engineer position.
- What does 'L2/L3 production support' mean in the context of this job?
- L2/L3 production support refers to advanced troubleshooting and problem-solving for live systems. L2 typically involves more in-depth technical investigation, while L3 focuses on complex, systemic issues requiring deep expertise.
- What is the on-call rotation like for the DevOps Cloud Support Engineer role?
- The job description mentions participation in an on-call rotation as needed. Specific details about the frequency and structure of the on-call schedule would typically be discussed during the interview process.
- How can I best prepare for the technical interview for the DevOps Cloud Support Engineer position at Bridgenext?
- To prepare for the technical interview, focus on solidifying your knowledge of AWS services (especially EKS), Kubernetes architecture and troubleshooting, Terraform, Linux administration, networking fundamentals, and scripting with Bash, Python, or Go.