DevOps / Cloud Support Engineer
Bridgenext · Pune Division, Maharashtra, India
- On site
- Full-time
- ₹800,000 / year
- Pune Division, Maharashtra, India
Job highlights
- Support AWS and Kubernetes production environments.
- Troubleshoot complex cloud-native infrastructure issues.
- Lead incident response and root cause analysis.
- Develop automation and operational scripts.
- Collaborate with engineering for system reliability.
About the role
DevOps Cloud Support Engineer - Bridgenext
We are seeking a DevOps / Cloud Support Engineer with strong L2/L3 production support experience to manage and troubleshoot cloud-native infrastructure running on AWS and Kubernetes. This role is ideal for someone who thrives in incident response, root cause analysis, and maintaining highly available distributed systems.
Key Responsibilities
- Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure
- Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads
- Lead incident response, perform root cause analysis (RCA), and document post-mortems
- Monitor system health, respond to alerts, and ensure SLA/SLO compliance
- Manage and maintain Infrastructure as Code (Terraform)
- Develop automation and operational scripts using Bash, Python, or Go
- Support CI/CD pipelines and deployment workflows
- Collaborate with engineering teams to resolve systemic issues and improve reliability
- Participate in on-call rotation as needed
Required Qualifications
- Hands-on experience supporting production Kubernetes environments
- Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.)
- Experience with Terraform for infrastructure provisioning and maintenance
- Proficiency in Bash scripting and basic programming in Python and/or Go
- Strong Linux systems administration and networking fundamentals
- Proven troubleshooting experience in distributed/cloud-native environments
Preferred Qualifications
- Experience in 24/7 production support environments
- Familiarity with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.)
- Knowledge of Docker and containerization best practices
- Understanding of cloud security and access control
- Some experience with Python
If you are passionate about solving complex infrastructure problems, improving system reliability, and supporting mission-critical cloud platforms, we’d love to hear from you.
Key skills/competency
- DevOps
- Cloud Support
- AWS
- Kubernetes
- Incident Response
- Root Cause Analysis
- Infrastructure as Code
- Terraform
- Automation
- Python
Skills & topics
- DevOps
- Cloud Support
- AWS
- Kubernetes
- Engineer
- Production Support
- L3 Support
- Terraform
- Bash
- Python
- Go
- Incident Response
- Root Cause Analysis
- Automation
- CI/CD
How to get hired
- Tailor your resume: Highlight L2/L3 production support, AWS, and Kubernetes experience.
- Showcase technical skills: Emphasize Terraform, Bash, Python/Go scripting, and troubleshooting abilities.
- Address qualifications directly: Clearly state your experience with distributed systems and cloud-native environments.
- Prepare for technical interviews: Expect questions on incident response, RCA, and system monitoring.
- Demonstrate passion: Express your interest in solving complex infrastructure problems and improving reliability.
Technical preparation
Master AWS services and Kubernetes fundamentals.,Practice Terraform for infrastructure automation.,Scripting in Bash, Python, and Go.,Simulate troubleshooting complex distributed systems.
Behavioral questions
Describe a critical incident you resolved.,How do you approach root cause analysis?,How do you handle pressure during an outage?,How do you collaborate with other engineering teams?
Frequently asked questions
- What are the primary responsibilities of a DevOps Cloud Support Engineer at Bridgenext?
- As a DevOps Cloud Support Engineer at Bridgenext, your primary responsibilities will include providing L2/L3 support for production AWS and Kubernetes environments, troubleshooting complex issues, leading incident response, performing root cause analysis, and developing automation scripts. You will also monitor system health, maintain infrastructure as code, and collaborate with engineering teams.
- What specific AWS services are crucial for this DevOps Cloud Support Engineer role at Bridgenext?
- For this role at Bridgenext, strong knowledge of AWS services such as EKS, EC2, IAM, VPC, S3, RDS, and CloudWatch is essential. Experience with these services will be critical for managing and troubleshooting the cloud-native infrastructure.
- Is Kubernetes experience a must-have for the DevOps Cloud Support Engineer position at Bridgenext?
- Yes, hands-on experience supporting production Kubernetes environments is a required qualification for the DevOps Cloud Support Engineer position at Bridgenext. This includes managing and troubleshooting Kubernetes clusters.
- What scripting and programming languages are important for the DevOps Cloud Support Engineer at Bridgenext?
- Bridgenext requires proficiency in Bash scripting and basic programming skills in Python and/or Go for the DevOps Cloud Support Engineer role. These languages are used for developing automation and operational scripts.
- Does Bridgenext require experience with Infrastructure as Code (IaC) for this role?
- Yes, experience with Infrastructure as Code (IaC), specifically Terraform, is a required qualification for the DevOps Cloud Support Engineer position at Bridgenext. You will be responsible for managing and maintaining infrastructure using Terraform.
- What kind of troubleshooting experience is Bridgenext looking for in a DevOps Cloud Support Engineer?
- Bridgenext is looking for proven troubleshooting experience in distributed and cloud-native environments. This includes resolving complex issues across networking, compute, storage, IAM, and containerized workloads.
- Will I be part of an on-call rotation as a DevOps Cloud Support Engineer at Bridgenext?
- Yes, participation in an on-call rotation is a possibility for the DevOps Cloud Support Engineer role at Bridgenext, as is common in production support environments requiring high availability.
- What are the preferred qualifications for the DevOps Cloud Support Engineer at Bridgenext?
- Preferred qualifications for the DevOps Cloud Support Engineer at Bridgenext include experience in 24/7 production support, familiarity with monitoring tools like Prometheus and Grafana, knowledge of Docker, and understanding of cloud security.