Strategic Customer Success Manager

@ Brex

Why Join Brex as a Strategic Customer Success Manager?

Brex is the AI-powered spend platform offering integrated corporate cards, banking, global payments, and intuitive software for travel and expenses. Serving tens of thousands of companies from startups to enterprises including DoorDash, Flexport, and Compass, Brex helps companies control spend, reduce costs, and increase efficiency globally.

Working at Brex

At Brex, you will push your limits, challenge the status quo, and collaborate with some of the brightest minds. The company prides itself on building a diverse team and inclusive culture while empowering you with the tools for career growth.

Sales at Brex

Sales drives growth by winning new customers, expanding existing relationships, and rewarding performance. With unlimited territories and uncapped opportunity, you will be on a team selling a category-defining product with real ownership.

What You’ll Do

As a Strategic Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers by partnering with CFOs, Controllers, and finance operations teams. You will:

• Develop and execute strategic account plans for enterprise customers.
• Advise on spend management, credit policy, and reconciliation workflows.
• Build multi-threaded relationships across finance, procurement, AP, IT, and security.
• Lead business reviews and financial health checks to drive ROI.
• Proactively mitigate churn using data analysis and usage insights.
• Collaborate cross-functionally with Sales, Product, Credit, Risk, and Operations teams.
• Own key metrics including GMV growth, product adoption, and credit utilization.

Where You’ll Work

This role is based in the New York City office in a hybrid work environment. You are required to be in the office at least two days per week (Wednesday and Thursday) with up to four weeks per year of fully remote work.

Responsibilities & Requirements

You should have 2+ years experience in an accounting or finance role and 4+ years in a customer-facing role managing account health and executive relationships. Direct experience with core accounting workflows and managing complex global enterprise accounts is essential. A Bachelor’s degree in finance, business, or related fields is required.

Bonus Points

If you enjoy solving complex business problems with innovative financial solutions, think in systems not silos, and are proactive in helping customers succeed, you will thrive in this role.

Compensation

The expected OTE range is $132,888 - $166,110 USD. The starting wage depends on candidate experience, skills, market demands, and internal pay parity. Total compensation may include equity and other forms.

Key Skills/Competency

• Customer Success
• Account Management
• Finance
• Strategic Planning
• Sales
• Data Analysis
• Client Relationship
• Cross-functional Collaboration
• Enterprise Accounts
• Risk Mitigation