HR Manager - Tech Services, Operations, AI
Breville | Sage · Torrance, CA
- On site
- Full-time
- $150,000 / year
- Torrance, CA
Job highlights
- Partner with leaders on people strategy and AI transformation.
- Drive organizational effectiveness in tech and operations.
- Manage employee relations and HR compliance.
- Leverage AI and data for HR decision-making.
- Support a global, fast-growing company.
About the role
HR Manager - Tech Services, Operations, AI
About Breville
Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.
About the Role
This is a high-impact HR role at the heart of Breville's fastest-evolving functions. You'll partner with senior technical and operational leaders (including our Chief Technology Officer and Chief Operating Officer) to align people strategy with business growth and operational targets across a fast-growing, multi-country organization.
Breville's Technology Services, Customer Support, and S&OP teams are adopting AI tools that are fundamentally changing how work gets done. Our people frameworks are evolving thoughtfully to facilitate this transformation. We need an HR leader who can drive this change agenda and business partner to support our executive team and AI-augmented workforce.
You'll bring deep credibility with technical teams, the judgment to operate independently, and the ability to translate complex people signals into insights that drive action. The role blends partnership with execution-you'll advise leaders and personally drive outcomes, leveraging AI to enable efficient operations and day to day management of an expansive remit. You'll report to the Global Head of HR in Sydney, Australia and work day-to-day with stakeholders across the United States, Canada, and Australia.
What You'll Do
Performance & AI Transformation
- Assess how AI adoption is evolving roles and output amongst our technical teams.
- Build the evidence base for what needs to change in how we set objectives, evaluate performance, and design rewards.
- Bring a point of view on how HR itself can leverage AI and analytics to improve decision-making and service delivery, and act on it in your own work.
Business Partnership & Organizational Effectiveness
- Partner with executive and senior leaders across Tech Services, Operations, and other functions to develop people strategies aligned to business objectives.
- Coach leaders on performance, accountability, and building high-performing teams within technical disciplines.
- Lead workforce planning, succession planning, and role clarity; own and evolve levelling frameworks, job architecture, and compensation structures, ensuring consistency, equity, and market competitiveness.
- Independently manage complex employee relations matters, including investigations, corrective action, and terminations.
- Ensure compliant application of HR policies and US/Canadian employment law across multiple jurisdictions.
- Deliver cyclical HR programs including performance reviews, engagement surveys, and reward cycles for supported groups.
- Analyze people data to identify trends, diagnose issues, and tell a compelling story that drives action.
Collaboration
- Partner with the HR Manager leading business partnering for Sales & Marketing, and the Americas HR team including Payroll & Recruiting, on leadership of the Americas People agenda.
- Work day-to-day with leaders across the United States, Canada, and Australia. You'll report to the Global Head of HR in Sydney.
Departments Supported
- Technical Services, including Software Engineering and Product Development
- Operations / Sales & Operations Planning, including Customer Support
- Legal & Accounting (select groups)
What You'll Need
- 12+ years of progressive HR experience, with time supporting software engineering or product teams in tech or tech-adjacent environments.
- Credible understanding of how AI is changing engineering and operations workflows and output.
- Proven ability to influence people and business outcomes at Director and executive level.
- Expertise in employee relations, investigations, performance management, and compliance.
- Experience with workforce planning, levelling frameworks and job architecture.
- Analytical skills with experience in people metrics and data storytelling.
- Excellent executive communication, discretion, and influencing skills.
- Comfortable leading through change, ambiguity, and fast-moving priorities.
- Ability to work effectively across time zones, particularly with leadership in Sydney, Australia.
To Apply
Come and make your mark with this global leader by applying today via the Apply Now button.
Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.
Breville Group is proud to be an Equal Opportunity Employer.
Key skills/competency
- HR Management
- Tech Services HR
- Operations HR
- AI Transformation
- Business Partnership
- Organizational Effectiveness
- Employee Relations
- Performance Management
- Workforce Planning
- Data Storytelling
Skills & topics
- HR Manager
- Human Resources
- Tech Services
- Operations
- AI
- Talent Management
- Employee Relations
- Performance Management
- Workforce Planning
- HR Business Partner
- Software Engineering
- Product Development
- Customer Support
- Leadership
- Change Management
- Data Analysis
- HR Strategy
- Compensation
- Job Architecture
- Compliance
How to get hired
- Tailor your resume: Highlight your 12+ years of HR experience, AI understanding, and tech/operations support.
- Showcase AI expertise: Detail your experience with AI adoption in engineering/operations workflows.
- Demonstrate leadership impact: Provide examples of influencing executive-level decisions and outcomes.
- Emphasize cross-cultural skills: Mention your experience working across different time zones.
- Prepare for interviews: Be ready to discuss complex employee relations and data-driven insights.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the HR Manager role at Breville for Tech Services, Operations, and AI?
- The HR Manager role at Breville focuses on partnering with senior technical and operational leaders to align people strategy with business growth, specifically addressing the impact of AI adoption on teams and evolving HR frameworks to support this transformation.
- What specific departments will this HR Manager support at Breville?
- This HR Manager will support Technical Services (including Software Engineering and Product Development), Operations/Sales & Operations Planning (including Customer Support), and select groups within Legal & Accounting.
- What level of experience is required for the HR Manager position at Breville?
- The role requires 12+ years of progressive HR experience, with a significant portion dedicated to supporting software engineering or product teams in tech or tech-adjacent environments.
- How does Breville expect candidates to demonstrate understanding of AI's impact in this HR Manager role?
- Candidates are expected to have a credible understanding of how AI is changing engineering and operations workflows and output, and be able to assess its impact on roles and performance.
- What are the key responsibilities regarding employee relations for the HR Manager at Breville?
- The HR Manager will independently manage complex employee relations matters, including investigations, corrective actions, and terminations, while ensuring compliant application of HR policies and US/Canadian employment law.
- How does this HR Manager role contribute to organizational effectiveness at Breville?
- The role contributes to organizational effectiveness by partnering with leaders to develop people strategies, coaching on performance and team building, leading workforce and succession planning, and evolving job architecture and compensation structures.
- What kind of data analysis skills are needed for the HR Manager role at Breville?
- The role requires analytical skills with experience in people metrics and data storytelling, enabling the HR Manager to identify trends, diagnose issues, and present compelling insights that drive action.
- Who will the HR Manager report to and collaborate with at Breville?
- The HR Manager will report to the Global Head of HR in Sydney, Australia, and will work day-to-day with leaders across the United States, Canada, and Australia, collaborating with other HR functions.