Senior Client Success Manager
@ BreachLock, Inc.

Hybrid
$120,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @breachlock.com
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Job Details

Role Overview

BreachLock, Inc. is hiring a Senior Client Success Manager. In this high-impact remote role, you will be the trusted advisor for key clients, responsible for client retention, revenue renewals, and account expansion.

What You’ll Do

  • Client Retention & Renewals: Ensure client and revenue retention throughout the subscription period.
  • Account Expansion: Identify upselling opportunities and adapt to evolving cybersecurity needs.
  • Account Hygiene: Conduct regular check-ins, QBRs, and strategic reviews.
  • Escalation Management: Serve as the point of escalation working with internal teams.
  • Data-Driven Tracking: Utilize HubSpot reports and metrics to track account health.
  • Client Advocacy: Act as the voice of the customer for product improvements.
  • Travel: Minimum 2 face-to-face client meetings each quarter.

What We’re Looking For

Experience in client success or account management within SaaS, cybersecurity, or related industries; strong communication, relationship-building, and problem-solving skills; strategic thinking for expansion; willingness to travel for key engagements.

Why Join BreachLock

Opportunity to join a global cybersecurity leader with extensive learning opportunities, collaboration with seasoned leaders, and competitive compensation with performance-based incentives.

Key skills/competency

  • Client Retention
  • Account Expansion
  • Cybersecurity
  • SaaS
  • QBR
  • Escalation Management
  • HubSpot
  • Strategic Reviews
  • Customer Advocacy
  • Relationship Building
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How to Get Hired at BreachLock, Inc.

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume showcasing client success experience.
  • Highlight SaaS Skills: Emphasize relevant cybersecurity and SaaS expertise.
  • Network Strategically: Leverage LinkedIn and professional connections.
  • Prepare Evidence: Bring data-driven achievements to interviews.

📝 Interview Preparation Advice

Technical Preparation

Review HubSpot reporting functions.
Study cybersecurity trends and SaaS metrics.
Practice account data analysis techniques.
Prepare examples of escalation resolutions.

Behavioral Questions

Describe a challenging client situation handled.
Explain your strategy for upselling services.
Illustrate teamwork during client escalations.
Share an example of successful relationship building.

Frequently Asked Questions