ServiceNow Business Analyst (mid-level)
Bravium Consulting Inc. · United States
- Hybrid
- Full-time
- $110,000 / year
- United States
Job highlights
- Analyze requirements for federal government clients.
- Implement and enhance ServiceNow solutions.
- Design business processes and workflows.
- Facilitate user acceptance testing.
- Utilize Agile methodologies for projects.
About the role
ServiceNow Business Analyst
Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence.
At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:
- Strive for Greatness
- Do the Right Thing
- Foster Teamwork
- Respect Each Other
- Grow Together
We are seeking a skilled ServiceNow Business Analyst to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of ServiceNow, and a commitment to delivering high-impact solutions in a mission-driven environment.
Essential Job Functions
- Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements.
- Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards.
- Design and document business processes, workflows, functional specifications, user stories, and test plans.
- Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards.
- Partner with technical teams to validate functionality and ensure solutions are built to specifications.
- Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement.
- Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences.
Skills & Abilities
- Understanding of Agile methodologies and tools (e.g., Jira, Confluence)
- Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively
- Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders
Education & Certifications
- Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
- U.S. Citizenship is required
- Active Public Trust clearance or the ability to obtain one
Experience
- Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
- Hands-on experience with ServiceNow, including familiarity with common modules and functionality
- Proficiency in developing business process documentation using Microsoft Visio or similar tools
- Experience translating business needs into detailed technical requirements
- Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices
About Bravium Consulting
Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:
- 15 PTO days
- 11 paid holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term and Long Term Disability coverage with 100% premium support
- 401k Program with Bravium matching 100% of up to 4% of salary
- Training Program
- Employee Assistance Program
- Maternity Leave
- Paternity Leave
- Annual performance bonuses
- Referral bonus
- Flexible work arrangements
- Access to robust training and professional development program
- Employee Assistance Program (EAP) for mental health and wellness support
Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment.
Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis disability.
Key skills/competency
- ServiceNow Business Analyst
- ServiceNow
- Business Analysis
- Requirements Elicitation
- Agile Methodologies
- Federal Government Clients
- ITSM
- SDLC
- Process Documentation
- User Acceptance Testing
Skills & topics
- ServiceNow Business Analyst
- ServiceNow
- Business Analysis
- Requirements Elicitation
- Agile Methodologies
- Federal Government
- ITSM
- SDLC
- Process Documentation
- User Acceptance Testing
- Consulting
- Technology Consulting
- Public Sector
How to get hired
- Tailor your resume: Highlight your ServiceNow experience, business analysis skills, and federal government client work. Quantify achievements where possible.
- Showcase your understanding: Emphasize your knowledge of Agile methodologies, ITSM best practices, and SDLC within your application.
- Address requirements directly: Clearly state your U.S. Citizenship and any existing Public Trust clearance or ability to obtain one.
- Prepare for technical questions: Be ready to discuss your experience with ServiceNow modules, requirements gathering, and process documentation tools like Visio.
- Demonstrate cultural fit: Align your answers and experience with Bravium's core values: Strive for Greatness, Do the Right Thing, Foster Teamwork, Respect Each Other, Grow Together.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific ServiceNow modules are most relevant for this Business Analyst role at Bravium Consulting?
- While hands-on experience with various ServiceNow modules is beneficial, this ServiceNow Business Analyst role will likely heavily involve modules related to ITSM (Incident, Problem, Change Management), possibly HR Service Delivery, and potentially modules used for federal agency-specific workflows. Familiarity with the ServiceNow platform's core capabilities for process automation and workflow design is key.
- How does Bravium Consulting support the professional development of its ServiceNow Business Analysts?
- Bravium Consulting prioritizes team growth with a robust training program, access to professional development opportunities, and encouraging certifications. For a ServiceNow Business Analyst, this could include further ServiceNow certifications or training in advanced business analysis techniques relevant to federal consulting.
- What is the typical work arrangement for a ServiceNow Business Analyst at Bravium Consulting supporting federal clients?
- While the description mentions 'Flexible work arrangements,' supporting federal government clients often requires a degree of on-site presence or hybrid model due to security and collaboration needs. Specifics will likely be discussed during the interview process, but expect a blend that prioritizes client needs and security protocols.
- What kind of technical challenges can a ServiceNow Business Analyst expect when working with federal government clients?
- Federal government clients often have complex existing systems, stringent security requirements, and legacy processes. A ServiceNow Business Analyst can expect challenges related to integrating ServiceNow with disparate systems, navigating strict compliance and data governance rules, and adapting solutions to unique agency operational needs and existing IT infrastructure.
- How important is U.S. Citizenship and a Public Trust clearance for the ServiceNow Business Analyst position?
- U.S. Citizenship is a strict requirement for this ServiceNow Business Analyst role supporting federal government clients. An active Public Trust clearance is highly preferred, and the ability to obtain one is also a key qualification. This is due to the sensitive nature of the work and access to government systems and data.
- What are Bravium Consulting's core values and how do they apply to a ServiceNow Business Analyst?
- Bravium's core values are Strive for Greatness, Do the Right Thing, Foster Teamwork, Respect Each Other, and Grow Together. For a ServiceNow Business Analyst, this means delivering excellent solutions for clients, maintaining integrity in requirements gathering, collaborating effectively with stakeholders and technical teams, respecting diverse perspectives, and continuously learning and improving skills.