Customer Success Manager, Global Markets

Customer Success Manager, Global Markets at Braintrust

OptimizeGEO.ai is our flagship product that helps brands stay visible and discoverable in AI-powered answers. Unlike traditional SEO that optimizes for keywords and rankings, OptimizeGEO operationalizes GEO principles ensuring brands are mentioned, cited, and trusted by generative systems (ChatGPT, Gemini, Perplexity, Claude, etc.) and answer engines (featured snippets, voice search, and AI answer boxes). Founded by industry veterans Kirthiga Reddy (ex‑Meta, MD Facebook India) and Saurabh Doshi (ex‑Meta, ex-Viacom), the company is backed by Micron Ventures, Better Capital, FalconX, and leading angels including Randi Zuckerberg, Vani Kola and Harsh Jain.

Location: Remote (For covering US, Europe, Middle East time zones)

Reports to: Head, Customer Success

Employment Type: Full-time

Compensation: Competitive; aligned to experience and market benchmarks

Role Overview

As a Customer Success Manager, Global Markets, you will drive customer outcomes and revenue growth for OptimizeGEO, a category-defining platform at the intersection of AI-powered search, SEO intelligence, and marketing performance. You'll own the full customer lifecycle from onboarding to expansion, ensuring enterprise and mid-market clients realise measurable ROI and treat OptimizeGEO as strategic infrastructure.

What Success Looks Like (First 12 Months)

• Retention: Maintain 95%+ gross renewal rate across your portfolio
• Adoption: Drive active usage across markets and languages
• Expansion: Identify and close upsell opportunities in collaboration with Sales
• Advocacy: Generate case studies, testimonials, and referrals
• Impact: Customers articulate clear ROI tied to search visibility and revenue influence

Key Responsibilities

• Own onboarding, activation, and ongoing success for enterprise/mid-market accounts
• Translate platform insights into actionable marketing and SEO strategies
• Conduct executive-level Quarterly Business Reviews focused on outcomes, not metrics
• Proactively identify risks, expansion opportunities, and product feedback
• Manage escalations with urgency and professionalism across global time zones
• Build scalable playbooks for onboarding, renewals, and regional rollouts
• Partner cross-functionally with Sales, Product, and Support teams

Experience (What We're Looking For)

• 3-7 years in Customer Success, Account Management, Digital Marketing, or Consulting
• Proven track record in B2B SaaS, preferably MarTech, SEO platforms, or analytics tools
• Experience supporting global, multi-stakeholder accounts (bonus: agency + SaaS background)

Technical Skills

• Strong understanding of SEO, search behaviour, and digital discovery
• Familiarity with AI-powered search, LLMs, and generative engine optimisation (GEO)
• Proficiency in using GA4 and Google Search Console to map "Zero-Click" visibility and AI-attributed traffic back to tangible business outcomes.
• Expert at interpreting fragmented data trends to build compelling, executive-level narratives that prove ROI.
• Ability to translate platform insights into actionable marketing strategies for clients.
• Understand referral source tracking, UTM & link analysis, branded search volume, direct site traffic patterns and conversion lift/rate analysis for effective story-telling.

Core Competencies

• Customer obsession: Deep empathy for marketers and growth teams
• Strategic thinking: Focus on outcomes over tasks; reframe challenges as opportunities
• Commercial acumen: Understand renewals, expansions, and lifetime value
• Executive communication: Credible, clear, and structured, comfortable with C-suite stakeholders
• Ownership mindset: High initiative, low ego; thrives in ambiguity

Nice to Have

• Experience with multi-region, multi-language marketing teams
• Knowledge of MarTech stacks, CMS integrations, or API-based workflows
• Fluency in languages beyond English (Spanish, French, German, or Arabic a plus)

Why OptimizeGEO?

Join a mission-critical team building the future of AI-driven search and discovery. Customer Success at OptimizeGEO isn't a support function—it's a revenue driver and strategic partner shaping product roadmap and market positioning.

What we offer:

• Competitive salary + performance-based bonus
• Equity in a fast-growing MarTech innovator
• Comprehensive health, dental, and vision coverage
• Flexible PTO and remote-first culture
• Professional development budget

Equal Opportunity:

OptimizeGEO is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key skills/competency

• Customer Success
• SEO
• AI-powered Search
• MarTech
• GA4
• Google Search Console
• Account Management
• Digital Marketing
• ROI Analysis
• Strategic Thinking