Marketing Operations Manager

@ Box

About Box

Box (NYSE:BOX) is the leader in Intelligent Content Management. Founded in 2005 and headquartered in Redwood City, CA, Box simplifies work for global organizations including AstraZeneca, JLL, Morgan Stanley, and Nationwide. With a global presence, Box empowers organizations in the AI-first era with secure, intelligent content management.

Role Overview: Marketing Operations Manager

As a Marketing Operations Manager at Box, you will drive and optimize demand generation campaigns and collaborate cross-functionally to ensure flawless execution, robust data integrity, and insightful reporting. This role leverages AI-enabled technology and data-driven insights to fuel business growth and enhance campaign effectiveness.

What You'll Do

• Lead execution of multi-channel marketing campaigns (email, webinars, events, in-app, etc.) using platforms like Marketo and Iterable.
• Develop and manage detailed campaign calendars aligned with stakeholder requirements.
• Collaborate with cross-functional teams to set campaign goals, tracking, and lead follow-up processes.
• Build scalable campaign processes and documentation to boost efficiency.
• Utilize advanced audience segmentation, AI-driven analytics and machine learning techniques for optimization.
• Conduct A/B testing on various assets and monitor performance to provide actionable insights.
• Ensure compliance with global email regulations such as GDPR, CAN-SPAM, CCPA, etc.
• Mentor team members and support ongoing professional development including AI tool training.

Who You Are

• Motivated, detail-oriented professional with a passion for process optimization.
• Expert in Marketo, Iterable, Salesforce, and Tableau; familiarity with Pendo is a plus.
• Proficient in CDP querying, HTML/CSS, and data analysis with a data-driven mindset.
• Experienced in managing complex projects and cross-functional collaboration.
• Familiar with global email compliance and best practices.
• Possess leadership qualities with experience managing and developing team members.

Additional Information

Box values diversity and inclusiveness. Applicants requiring accommodations are encouraged to apply. For further details regarding pay transparency, benefits, and company culture, please refer to Box’s official information.

Key skills/competency

• Marketing Automation
• Campaign Management
• Data Analysis
• AI Analytics
• Email Compliance
• Audience Segmentation
• Project Management
• Content Management
• Team Leadership
• Process Optimization