Administrative Assistant

Who We Are

Boston Consulting Group (BCG) pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. BST (Business Services Team) is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

What You'll Do

As an Administrative Assistant at Boston Consulting Group, you are essential to our office and our success. You will support Project Leaders (PLs), Principals, and Directors to ensure they have what they need to seamlessly serve the needs of our clients, while also meeting their internal commitments and goals. You will anticipate customer needs, look ahead, and prevent problems from arising. This position involves scheduling (and rescheduling) meetings, booking (and unbooking) travel, managing case team logistics, keeping track of time and expenses, and keeping up with the fast pace of our Consulting Team.

This role starts with a 60-day in-office onboarding period designed to build strong foundations and accelerate learning. At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.

Administrative Assistants help shape our culture by actively participating in office life and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and as you become more tenured, you will serve as role models to more junior members of the Admin team. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.

What You'll Bring

We are looking for individuals who bring a service-oriented mindset and thrive in a dynamic setting:

• Bachelor's degree, strongly preferred.
• Demonstrated customer service experience.
• Minimum of 1 year of experience in a fast-paced environment (extremely fast paced!), or customer-service environment, strongly preferred.

Desired Behaviors and Mindset

• High customer service orientation: highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service.
• Strong intellectual curiosity: a hunger and desire to always be learning, experiencing and growing.
• Insightful: drives the business forward by connecting the dots.
• Organized: excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner.
• Sweats the small stuff: strong attention to detail and accuracy, particularly when under pressure.
• Relationship-oriented: ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity.
• Team player: proactively seeks opportunities to help others; will go above and beyond in order to get the job done.
• Lives and breathes our values: open and inclusive to all members of the team and support them as equals.
• Committed to improving the status quo: we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down.
• Good judgment: highly professional and diplomatic, knows when to ask for help or advice, is perceptive and practical.
• Trustworthy: a vault (you will be privy to confidential information).
• Flexibility: doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment.
• Self-motivated: a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities.
• Passion: hone your “superpower” and bring your true authentic self to work.

Who You'll Work With

You'll be working within a closely knit team reporting to Administrative Services Leads. The team is very connected and thrives on continuous learning and mentoring each other. Your manager will be a great resource for support and coaching and will provide developmental guidance and support as you grow your career at BCG.

Key skills/competency

• Administrative Support
• Scheduling & Coordination
• Travel Management
• Expense Reporting
• Customer Service Excellence
• Time Management
• Office Logistics
• Effective Communication
• Proactive Problem Solving
• Confidentiality