IT Application Support Graduate
@ Bosch Group

Worcester, England, United Kingdom
£30,000
On Site
Full-time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX****** @bosch.com
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Job Details

Company Overview

We’re the nation’s favourite heating brand dedicated to warming homes, lives, and futures. At Worcester Bosch, we combine innovative technologies with excellent customer support, while also maintaining a strong commitment to our communities.

Job Role: IT Application Support Graduate

Join our International Qualification Experience team, responsible for developing and implementing global training strategies and providing digital tools across 25 countries. In this role, you will:

  • Provide first and second level support to users.
  • Troubleshoot and resolve technical issues.
  • Simulate user experiences for effective problem resolution.
  • Collaborate with external providers and internal teams to improve system configurations.
  • Consult on practical use cases and document improvements.
  • Identify user needs and suggest enhancements.

Qualifications & Skills

A university undergraduate degree in Computer Engineering, Information Systems Management or a related field is preferred. Minimum 12 months experience with helpdesk, incident management, or digital learning support. Proficiency in web development, web design, web analytics, and database management is required. Fluency in English is essential; German is a plus.

Key skills for the IT Application Support Graduate include technology service management, problem/issue management, strong communication, effective collaboration, adaptability, a learning mindset, problem-solving, teamwork, and time management.

Additional Details

This is a 2-year fixed term role with a standard working week of 39 hours. Benefits include annual leave, performance bonus, enhanced pension contributions, various employee perks, and networking opportunities. Right To Work in the UK is required.

Key skills/competency

IT Support, Troubleshooting, Helpdesk, Digital Tools, Training, Web Development, Database Management, Incident Management, Communication, Collaboration

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How to Get Hired at Bosch Group

🎯 Tips for Getting Hired

  • Research Bosch Group's culture: Understand their mission, values, and recent projects.
  • Customize your resume: Highlight IT support and troubleshooting experience.
  • Prepare technical examples: Discuss past helpdesk and training tool projects.
  • Practice clear communication: Sharpen your explanations and collaboration skills.

📝 Interview Preparation Advice

Technical Preparation

Review IT support troubleshooting fundamentals.
Study learning management system configurations.
Practice incident management scenarios.
Brush up on web analytics basics.

Behavioral Questions

Describe a teamwork challenge in IT support.
How do you prioritize tasks under pressure?
Explain a time you resolved a critical issue.
Discuss a situation where collaboration improved outcomes.

Frequently Asked Questions