Customer Service Associate (Mobility Services)

@ Bosch Group

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that enrich people’s lives. Our associates grow together, enjoy their work, and inspire each other.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. now ranks among the leading international providers of Business Process Outsourcing services with over 4,000 associates across Europe, Asia, and South America.

Job Description

Taking Responsibility:

• Offers premium service in daily contact with automobile customers.
• Handles eCall (emergency calls) and correspondence with Public Safety.
• Answers Points (emergency control center).

Reliable Implementation:

• Fulfills Mobility Services requirements.
• Ensures proper delivery of quantity and quality KPIs.

Qualifications

• Confident, competent, and customer oriented behavior.
• Inter-cultural competence and stress resistance in emergencies.
• 6 months to 1 year experience in customer service with geographical knowledge.
• Fluent Business English (verbal and written).

Schedules: Amenable to work in shifting/rotation schedule and on-site. Immediate start preferred.

Additional Information

Please attach your resume in your application. Only shortlisted candidates will be contacted via email. Recruitment Process: Online examination followed by an MS Teams interview.

Key skills/competency

• Customer Service
• Emergency Response
• eCall Handling
• Communication
• Inter-cultural Competence
• Rotational Shifts
• KPI Delivery
• Business Process Outsourcing
• Public Safety
• Teamwork