1 month ago
Executive - Client Servicing
BookMyShow
On Site
Full Time
₹450,000
Mumbai, Maharashtra, India
Job Overview
Job TitleExecutive - Client Servicing
Job TypeFull Time
Offered Salary₹450,000
LocationMumbai, Maharashtra, India
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Job Description
Your Profile
As an Executive - Client Servicing, you will be instrumental in supporting client success by ensuring smooth onboarding, timely issue resolution, and effective communication. This role involves a mix of technical support and client relationship management, focusing on the BookMyShow platform.
Key Responsibilities
- Support onboarding activities including account setup, configuration checks, and user training coordination.
- Respond to client queries, log issues, and follow through with Product/Tech teams to ensure timely resolution.
- Track platform usage, identify basic adoption gaps, and share insights with the internal Account Manager.
- Prepare weekly/monthly reports, usage summaries, and documentation for internal and client review.
- Maintain updated records of client communication, tickets, and SLA compliance.
- Escalate challenges promptly and ensure clients are kept informed on progress.
- Assist in capturing feedback, feature requests, and common usability issues.
Your Checklist
- 1-2 years of experience in Client Service, Customer Success, Support, or Operations within a SaaS or tech environment.
- Good understanding of SaaS workflows, ticketing systems, and basic troubleshooting.
- Strong communication skills, with the ability to interact confidently with client users.
- Proficiency in MS Excel, reporting tools, and CRM/ticket management platforms.
- Detail-oriented, organized, and able to handle multiple client requests concurrently.
Key skills/competency
- Client Servicing
- Customer Success
- SaaS Workflows
- Ticketing Systems
- Troubleshooting
- MS Excel
- CRM
- Reporting
- Communication Skills
- SLA Compliance
How to Get Hired at BookMyShow
- Research BookMyShow's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight client servicing, SaaS experience, and communication skills relevant to BookMyShow's needs.
- Showcase problem-solving: During interviews, provide specific examples of how you've resolved client issues in a tech or SaaS environment.
- Demonstrate tech proficiency: Be prepared to discuss your experience with ticketing systems, CRM, and reporting tools like MS Excel.
- Highlight communication skills: Emphasize your ability to confidently interact with clients and collaborate with internal teams.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the typical career progression for an Executive - Client Servicing at BookMyShow?
02How does BookMyShow support professional development for Client Servicing Executive roles?
03What kind of client interaction can I expect in this Executive - Client Servicing role at BookMyShow?
04What tools and systems are primarily used by the Client Servicing team at BookMyShow?
05How important is a 'good understanding of SaaS workflows' for this Client Servicing Executive position at BookMyShow?
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