Account Executive, Lyon
Booking.com · Lyon, Auvergne-Rhône-Alpes, France
- On site
- Full-time
- €55,000 / year
- Lyon, Auvergne-Rhône-Alpes, France
Job highlights
- Support accommodation partners in Lyon, France.
- Build relationships and drive business growth.
- Manage partner webpages and extranet training.
- Ensure optimal availability and rate structures.
- Work with a global travel leader.
About the role
About the Role
At Booking.com, we aim to empower everyone to experience the world. We achieve this through our products, partners, and people. There's a whole planet of possibilities, and we bring it all together in one place.
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships and engaging partners about new products and services? If your answer is “yes”, you might have what it takes to be the next Account Executive at one of our offices in Lyon, France.
Responsibilities
As an Account Executive, your main task will be to provide support to new and existing accommodation partners, contacting, informing, and advising them on how to meet the demands of visitors on the Booking.com website. You will also build accommodation webpages and train new accommodations on how to use Booking.com’s extranet and systems that can improve their availability and supply.
- Day-to-day pro-active communication with partners in your region by telephone, internal messaging, and occasionally in person to assist with business development.
- Building positive relationships with partners to ensure they offer the best availability and rate structure.
- Discussing opportunities with partners that will help improve business using Booking.com BV’s internal tool of priority setting.
- Serving as the first point of contact for key local accommodation partners, answering questions and queries, and taking action as needed.
- Participating in weekly team learning sessions in your office.
- Advising accommodation partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, and promotions.
- Acting as a liaison for properties with questions when Account Managers are unavailable.
- Providing support to properties or Booking.com BV in building accommodation webpages and/or maintaining property information on the Booking.com website.
- Verifying that the website has accurate information on properties and pictures of newly registered accommodations.
- Delivering training by phone to new and/or existing properties on how to use Booking.com’s extranet and rates & availability system.
- Providing properties with information and advice mainly by phone, including follow-ups.
- In consultation with Account Managers, providing information support to Booking.com BV for new and existing accommodations.
- Conducting daily/weekly rate and availability checks on various platforms.
- Assisting in the preparation of market visits, operational planning, and projects.
- Assisting in additional tasks and projects when needed.
- You will also need to be versatile, flexible, and adapt quickly to the latest guidelines/changes from Booking.com BV.
Required Skills
- Excellent face-to-face and telephone communication skills.
- Proficient English and French speaker and writer.
- Affinity/experience within e-travel and/or hotel/travel industry is a plus.
- Pro-active, sense of responsibility, and ability to work independently.
- Ability to communicate effectively with partners over the phone to convince them to implement suggestions.
- Quick and resourceful, flexible, accurate, strong analytical skills, and an eye for detail.
- Great teammate, motivated, and enjoys working in e-travel and hospitality.
- Business-focused.
- Hotel School or University background preferred.
Benefits & Perks
Booking.com’s Total Rewards Philosophy is about more than just compensation; it encompasses benefits designed to make it easier for you to experience all that life has to offer—the messy, beautiful, and joyful bits—on your terms. We offer competitive compensation and thoughtful, valuable, and fun benefits so you can focus on what truly matters.
Diversity, Equity, and Inclusion (DEI) at Booking.com
DEI is fundamental to our mission to make it easier for everyone to experience the world. It's a core part of our company culture, reflected in our global team of over 140 nationalities and diverse backgrounds. As Paulo Pisano, our Chief People Officer, says, “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also builds a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party, as permitted by applicable law. Depending on the vacancy and applicable law, this may include employment history, education, and other information (such as media information) necessary for determining your qualifications and suitability for the position.
Key skills/competency
- Account Management
- Partner Relations
- Sales
- Customer Service
- Communication Skills
- Problem Solving
- Negotiation
- Business Development
- Travel Industry
- E-commerce
Skills & topics
- Account Executive
- Sales
- Account Management
- Partner Relations
- Customer Success
- Travel Industry
- Hospitality
- E-commerce
- Booking.com
- Lyon
How to get hired
- Tailor your resume: Highlight your sales, account management, and communication skills, specifically mentioning e-travel or hotel industry experience.
- Craft a compelling cover letter: Express your passion for Booking.com's mission and demonstrate how your skills align with the Account Executive role in Lyon.
- Prepare for interviews: Be ready to discuss your experience in building partner relationships, problem-solving, and driving business development, using STAR method examples.
- Showcase your language skills: Emphasize your fluency in both English and French, as these are critical for partner communication.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an Account Executive at Booking.com in Lyon?
- As an Account Executive at Booking.com in Lyon, you will support accommodation partners by advising them on meeting visitor demands, building their webpages, training them on the extranet, and ensuring optimal availability and rate structures. You will maintain pro-active communication and build strong relationships to drive business growth.
- What skills are essential for the Account Executive role at Booking.com?
- Essential skills include excellent face-to-face and telephone communication, fluency in English and French, a proactive and responsible attitude, independence, strong analytical skills, and attention to detail. Experience in the e-travel or hotel industry is a plus.
- What is the work environment like at Booking.com for an Account Executive?
- The work environment is business-focused, team-oriented, and dynamic. You'll participate in weekly team learning sessions and need to be adaptable to the latest guidelines and changes. Booking.com emphasizes Diversity, Equity, and Inclusion, fostering a workplace where you can make a real impact.
- What is the career growth potential for an Account Executive at Booking.com?
- While specific growth paths aren't detailed, Booking.com's mission-driven culture and focus on empowering employees suggest opportunities for development. Your role in supporting partners and contributing to business growth provides a strong foundation for career advancement within the company.
- How does Booking.com support its employees in the Account Executive role?
- Booking.com offers a Total Rewards Philosophy that includes competitive compensation and a range of benefits designed to support employees' lives. They foster an inclusive environment where employees can make their mark and have a real impact in travel and tech.
- What is the importance of language proficiency for this Account Executive job in Lyon?
- Proficiency in both English and French is crucial. You'll be communicating daily with accommodation partners in your region, requiring you to be fluent in both written and spoken French and English to effectively advise and support them.