Technical Business Analyst - Web

About the role

At Tesco and Booker, we’re committed to building digital experiences that make things easier for every customer—and we welcome everyone to be part of that mission. If you’re passionate about digital development, enjoy turning complex challenges into clear solutions, and thrive in a fast‑paced environment, this role could be a great match for you.

As a Technical Business Analyst - Web within Booker Technology, you’ll work in the Online Shopping team to deliver secure, reliable, and customer‑focused digital solutions across our websites and mobile apps. You’ll play a key role in shaping digital enhancements, breaking down complex problems, analysing bugs and data, and building solutions that improve customer satisfaction and support business goals.

You’ll be joining a high‑growth area: Booker.co.uk is the fastest‑growing wholesale online platform in the UK, generating £3.5 billion annually, with expectations to exceed £4 billion within the next two years. Around 3 million users rely on our platform—and that number is rising. Your work will directly influence their experience.

Our ambition is to create an effortless and engaging shopping journey for every Booker customer—no matter whether they’re using desktop, mobile web, or the app. In this role, you will help turn that vision into reality by shaping solutions that are functional, scalable, and inspiring.

You will be responsible for

Solution Design & Development

• Analyse business requirements and translate them into clear functional and technical specifications.
• Break down complex initiatives into manageable features, tasks, and sub‑tasks.
• Lead on data schema analysis, integration work, and technical documentation.
• Partner with operational and technical teams to ensure solutions are feasible, tested, and supported effectively.

Stakeholder Collaboration

• Work closely with business stakeholders and product teams to gather, refine, and document detailed requirements.
• Present solution designs and secure stakeholder alignment and buy‑in.

Project Management

• Lead and coordinate the technical implementation of multiple projects simultaneously.
• Support the creation of project plans, timelines, and deliverables alongside project and engineering teams.
• Monitor progress, identify risks early, and put mitigation strategies in place.

Documentation & Reporting

• Produce high‑quality documentation across all phases of solution development, including design, testing, and delivery.
• Map processes, customer journeys, data flows, and system interactions.
• Create and maintain reports that track project status, performance metrics, and solution impact.

Continuous Improvement

• Identify areas for process improvement and recommend changes to optimise system performance.
• Maintain the backlog, assess bug impact, and prioritise fixes.
• Contribute to post‑implementation reviews to evaluate success and identify enhancements.

You will need

• A strong technical background with experience in solution analysis, design, and implementation.
• Proven experience leading technical implementations and managing technology projects from concept to completion.
• Experience supporting acceptance testing, integration testing, and project planning.
• Excellent communication skills, with the ability to clearly explain requirements to technical and non‑technical colleagues.
• Experience writing user stories and identifying measurable business benefits.
• Strong technical documentation capability, including reviewing and writing documentation for developers and specialists.
• Strong analytical and problem‑solving skills, with the ability to assess and prioritise issues and UI improvements.
• Ability to facilitate workshops and collaborative sessions, bringing people together to define solutions.
• Knowledge of SEO and web best practices.

If you’re excited to contribute to a rapidly growing digital platform, solve meaningful problems, and work in an inclusive, collaborative environment, we’d be delighted to hear from you.

What's in it for you?

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Key skills/competency

• Technical Analysis
• Solution Design
• Project Management
• Web Best Practices
• Data Analysis
• SEO
• Stakeholder Management
• Requirements Engineering
• Agile Principles
• Digital Strategy