Senior Operations Specialist

Senior Operations Specialist at Bolt

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Senior Operations Specialist within Driver Operations leverages deep domain expertise to enhance driver onboarding and engagement processes. This role works closely with Central and Local operations stakeholders as well as Engineering and LCM teams to set up, maintain and improve driver onboarding and engagement process flows. This role drives process improvements including exploring new opportunities to improve guidance through the use of AI. The Senior Operations Specialist ensures consistency at a global level, keeping documentation up to date and creates training guides for new features.

Main tasks and responsibilities:

• Managing onboarding and driver engagement guidance and guidance centers, addressing defects.
• Optimising registration and driver engagement flows and manages approvals in a timely manner.
• Scoping areas for improvement within the registration flow with Central and Local Operations Managers.
• Liaising with Engineering and LCM to set up onboarding statuses and comms including decline reasons and comms.
• Exploring new opportunities to improve onboarding and quality guidance for Drivers including using AI videos.
• Ensuring documentation is up to date in relation to the registration flow and maintains consistency globally.

About you:

• You have a minimum 4 years of operations, project management or equivalent experience.
• You are experienced in defining, refining and implementing processes, procedures or equivalent.
• You are detail oriented, structured with excellent communication skills.
• You have ability to build, maintain and optimise operational processes.
• You are proactive and solutions driven, with strong ownership.
• You have strong analytical and problem-solving skills with the ability to interpret data and present insights effectively.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

Key skills/competency

• Operations Management
• Process Optimization
• Driver Engagement
• Project Management
• AI Integration
• Global Consistency
• Documentation Management
• Analytical Skills
• Problem Solving
• Stakeholder Collaboration