Global Commercial Operations Manager
@ Bolt

Tallinn, Harjumaa, Estonia
€90,000
On Site
Full Time
Posted 2 days ago

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Job Details

About Bolt

Bolt is one of the fastest-growing tech companies in Europe and Africa with over 200 million customers in 50+ countries. We are committed to creating an inclusive environment and making cities for people, not cars.

About the Role

The Global Commercial Operations Manager will support Bolt Food’s commercial processes as a key member of the HQ Merchant management team. This role involves delivering end-to-end projects, supporting global Sales, Account Management, and Merchant onboarding processes, and translating complex business problems into clear technical requirements.

  • Design and implement processes in Salesforce CRM.
  • Create scalable workflows and drive system integrations.
  • Manage change and adoption through training and material creation.
  • Act as a liaison between business stakeholders and technical teams.
  • Analyze the full Partner Journey to identify process gaps and improvement opportunities.

About You

Applicants should have 3+ years in Commercial Operations, Sales Enablement, or Project/Program Management, preferably in digital marketplaces or competitive industries. A proven ability to manage projects from discovery to adoption and strong stakeholder management skills are essential.

Why You’ll Love it Here

You will play a direct role in shaping the future of mobility, impacting millions in over 600 cities, and accelerating your professional growth in a fast-moving, hybrid work environment with attractive salary and stock option packages.

Key skills/competency

  • Commercial Operations
  • Salesforce CRM
  • Project Management
  • Change Management
  • Stakeholder Management
  • Process Design
  • System Integrations
  • Training & Enablement
  • Workflow Optimization
  • Data Analysis
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How to Get Hired at Bolt

🎯 Tips for Getting Hired

  • Research Bolt's culture: Study their mission, values, and global growth.
  • Customize your resume: Highlight commercial operations and CRM skills.
  • Emphasize project experience: Detail end-to-end project management.
  • Prepare for technical discussion: Understand Salesforce CRM integrations.
  • Showcase stakeholder success: Provide examples of cross-functional collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce CRM functionalities.
Practice system integration case studies.
Study end-to-end project delivery frameworks.
Brush up on technical requirements documentation.

Behavioral Questions

Describe a challenging cross-team project.
Explain your change management experience.
Discuss conflict resolution with stakeholders.
Share an example of adapting to change.

Frequently Asked Questions