Central Operations Specialist

Central Operations Specialist at Bolt

We are looking for a proactive and detail-oriented Central Operations Specialist to join our Ride-Hailing team in Tallinn. As part of the global Ride-Hailing team, you will work closely with local stakeholders and HQ teams to guarantee smooth operations, ensure efficiency, and strengthen our process automation. This is an exciting opportunity to contribute to shaping the future of ride-hailing across 50+ markets!

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

The Central Operations Specialist – Efficiency owns automation configuration and performance management across assigned markets. The role ensures automation configurations are correctly implemented and maintained. The Specialist acts as the market expert — tracking and analysing automation metrics to identify issues impacting performance, independently deciding on mitigation actions and ensuring regular visibility across local and central teams. They drive performance improvements, coordinate problem-solving efforts and lead projects with global impact to increase automation success and scalability.

Main tasks and responsibilities:

• Own automation configuration and performance across assigned markets or regions — ensure correct implementation, maintenance, and optimisation in product configurations.
• Act as the market expert — maintain a deep understanding of automation context, metrics (automation rate, coverage, hard fail rates), and challenges to proactively identify and address issues.
• Drive and coordinate improvement actions — independently prioritise and mitigate issues, leading corrective measures with local and central teams to ensure timely, effective resolutions.
• Provide visibility and insights — consolidate and present regional performance and improvement updates in program and domain discussions, keeping stakeholders at all levels informed.
• Collaborate with and challenge stakeholders — align with local operations and the central product or program teams on priorities, resolve blockers, and constructively challenge assumptions to drive better results.
• Standardise, document, and innovate — maintain clear documentation for automation workflows and troubleshooting, lead or support regional and global improvement projects, and promote proactive problem-solving to enhance automation performance and stability.

About you:

• You have a minimum of 3 years of experience in operational data processing and/or in understanding and writing process documentation.
• You have a proven track record of delivering tasks on time and in accordance with requirements.
• You have experience working with structured data formats such as JSON to validate product configurations (a plus).
• You demonstrate strong communication and collaboration skills with stakeholders across operations and product functions.
• You possess strong analytical and problem-solving skills and are detail-oriented, organised, and able to work independently.
• You are proficient in project management methodologies and tools and demonstrate a strong sense of ownership.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.

Key skills/competency

• Operations Management
• Process Automation
• Data Analysis
• Stakeholder Collaboration
• Project Management
• Efficiency Optimization
• Problem Solving
• Configuration Management
• Ride-Hailing Industry
• Communication Skills