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Technical Product Support Analyst

Boeing

Seattle, WAOn Site

Original Job Summary

Overview

At Boeing, we innovate and collaborate to make the world a better place. Our Technical Product Support Analyst role supports Boeing Global Services, Digital Solutions & Analytics (DS&A) by delivering 24x7x365 technical customer support for current and next-generation SaaS platforms and licensed software products in a hybrid cloud environment.

Role Responsibilities

  • Provide responsive 24x7x365 technical customer support via phone, email, and service requests.
  • Investigate and troubleshoot high, medium, and low priority issues.
  • Utilize troubleshooting guides and self-help resources for internal and external use.
  • Contribute to problem management, root cause analysis, and corrective actions.
  • Draft and publish global communications on hardware/software changes and alerts.
  • Continuously learn new software, hardware, and IT support methods.
  • Collaborate with cross functional teams to deliver superior customer service.

Basic Qualifications

  • Competency in troubleshooting, analysis, and problem solving for complex inquiries.
  • Effective written and verbal communication skills in English.
  • Willingness to work in a 24x7x365 technical support environment with variable shifts.

Preferred Qualifications

  • Associate’s degree or higher.
  • Experience with Toolbox Authoring, Toolbox Tasks, or related applications.
  • IT support background and familiarity with project management tools.
  • Experience within the aviation industry and understanding aviation training protocols.

Additional Information

This is a variable shift, first shift position. Note that relocation assistance is not provided and only U.S. Persons are eligible. Boeing is an Equal Opportunity Employer and a Drug Free Workplace.

Key Skills/Competency

  • technical support
  • SaaS
  • troubleshooting
  • analysis
  • customer service
  • cloud
  • IT support
  • software
  • communication
  • aviation

How to Get Hired at Boeing

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight technical support and troubleshooting skills.
  • Research Boeing: Study their culture and innovations online.
  • Practice Behavioral Questions: Prepare concrete teamwork examples.
  • Prepare for Technical Interviews: Review SaaS and IT support concepts.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS platform troubleshooting guides.
Practice cloud environment issue troubleshooting.
Study IT support methodologies and tools.
Refresh knowledge of hybrid cloud technologies.

Behavioral Questions

Describe a time you solved complex issues.
Explain managing high-pressure support situations.
Discuss teamwork in cross-functional projects.
Illustrate continuous learning practices.