Entry Level Customer Support Specialist
Boeing · Seattle, WA
- On site
- Full-time
- $75,000 / year
- Seattle, WA
Job highlights
- Manage customer relationships and drive satisfaction.
- Provide world-class customer support and problem resolution.
- Collaborate with internal teams and customers on needs.
- Analyze data and coordinate order fulfillment.
- Present solutions and performance metrics effectively.
About the role
About Boeing
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Job Summary
Boeing Global Services (BGS) is looking for an Entry Level Customer Support Specialist to join our team in Seattle, WA.
Position Responsibilities
- Creates, maintains, and advances customer relationships, developing an understanding of customer culture and business strategies.
- Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
- Responsible for customer account health and providing world-class customer support.
- Collaborates with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
- Develops, prepares, and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes, or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes, and operations.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors, and coordinates customer material, delivery requirements, and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses, and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners.
- Interfaces with customers and internal Boeing resources.
Basic Qualifications
- Experience with supply chain.
- Experience developing presentations for and presenting to executive leadership.
- Strong communication and problem-solving skills.
- Ability for minimal travel domestically and internationally.
Preferred Qualifications
- Experience in the Aerospace industry.
- SAP knowledge.
- Engineering / Technical experience.
- Microsoft Suite: Excel, PowerPoint, and Word experience.
- Account management, customer support experience.
Drug Free Workplace
Boeing is a Drug Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Total Rewards & Pay Transparency
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $54,000 - $94,200
Applications for this position will be accepted until May. 01, 2026
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Equal Opportunity Employer
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Key skills/competency
- Customer Relationship Management
- Supply Chain Management
- Presentation Skills
- Communication Skills
- Problem-Solving
- Account Management
- Customer Support
- Aerospace Industry
- SAP
- Microsoft Office Suite
Skills & topics
- Customer Support Specialist
- Entry Level
- Boeing
- Seattle
- Customer Service
- Supply Chain
- Account Management
- Aerospace
- Communication
- Problem Solving
How to get hired
- Tailor your resume: Highlight your supply chain, presentation, and communication skills relevant to Boeing's Entry Level Customer Support Specialist role.
- Showcase experience: Emphasize any aerospace, SAP, or account management experience in your application.
- Prepare for interviews: Be ready to discuss your problem-solving abilities and customer support approach.
- Research Boeing: Understand Boeing's commitment to innovation, collaboration, and fostering an inclusive environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the basic qualifications for the Entry Level Customer Support Specialist role at Boeing?
- The basic qualifications for the Entry Level Customer Support Specialist position at Boeing include experience with supply chain, experience developing and presenting to executive leadership, strong communication and problem-solving skills, and the ability for minimal domestic and international travel.
- Does Boeing offer relocation assistance for the Entry Level Customer Support Specialist position in Seattle, WA?
- No, relocation assistance is not a negotiable benefit for this Entry Level Customer Support Specialist position at Boeing.
- What is the pay range for the Entry Level Customer Support Specialist role at Boeing?
- The summary pay range for the Entry Level Customer Support Specialist position at Boeing is $54,000 - $94,200 annually, based on candidate experience, qualifications, and market considerations.
- What is the application deadline for the Entry Level Customer Support Specialist position at Boeing?
- Applications for the Entry Level Customer Support Specialist position at Boeing will be accepted until May 1, 2026.
- Will Boeing sponsor an employment visa for the Entry Level Customer Support Specialist role?
- No, Boeing will not sponsor applicants for employment visa status for this Entry Level Customer Support Specialist position.
- What kind of benefits does Boeing offer to its employees?
- Boeing offers a Total Rewards package including competitive base pay and variable compensation. Eligible employees can enroll in various benefit programs such as health insurance, retirement savings plans, life and disability insurance, and time-off programs. Specific benefits may vary by location and other factors.
- What are the preferred qualifications for an Entry Level Customer Support Specialist at Boeing?
- Preferred qualifications for this role include experience in the Aerospace industry, SAP knowledge, Engineering/Technical experience, proficiency in Microsoft Suite (Excel, PowerPoint, Word), and prior account management or customer support experience.
- How does Boeing ensure a welcoming and inclusive work environment for its employees?
- Boeing is committed to fostering an environment for every teammate that is welcoming, respectful, and inclusive, offering great opportunities for professional growth.