Customer Support Specialist

Customer Support Specialist at Boeing

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist for the Norderstedt, Germany facility.

In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts by working closely with suppliers and customers. Your responsibilities includes tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities

• Internal customer support for the sale of consumables for the aviation industry.
• Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled.
• The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries.
• Regular communication with your customers about the status of their orders and coordinate any changes.
• Monitoring returns and processing complaints rounds off your area of responsibility.
• Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issues efficiently.

Basic Qualifications (Required Skills and Experience)

• Successful completion of a commercial training within logistics, wholesale or another related field.
• 2+ years of professional experience in customer service in the aviation and/or wholesale sector.
• Initial experience within after sales and order resolution.
• Solid, proven written and spoken English skills.

Preferred Qualifications (Desired Skills/Experience)

• Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce.
• Proficiency with the MS Office package, especially Excel.
• Familiarity with working for an international customer base.
• Ability to work in a fast-paced environment and manage competing priorities.
• Enjoyment of daily customer contact and working independently.

Offered Benefits

• Annual salary reviews
• 30 days of paid vacation, which increase with length of service
• Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
• Cross-functional and international work in teams around the globe
• Tailored training opportunities for your area of work
• Regular working hours and flex time
• An in-house cafeteria with subsidized meals
• A subsidy for the HVV ProfiTicket & free employee parking
• Free-to-use e-charging stations
• Bicycle leasing (JobRad) with attractive conditions
• A subsidized membership in the EGYM Wellpass program

Work Authorization

This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in the Germany. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants. Applications for this position will be accepted until Mar. 14, 2026.

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

Key skills/competency

• Customer Service
• Order Processing
• Logistics
• Aviation Industry
• SAP
• Salesforce
• CRM
• ERP
• Communication
• Problem Solving