Library Service and Technology Guide (Tier 1) -... @ BOCC Career Site
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Job Details
Job Overview
As a Library Service and Technology Guide, you will perform professional library duties and provide on-site technical assistance to ensure timely and effective library customer service.
Ideal Candidate
The role requires in-person, front-line customer service in Hillsborough County public libraries. Bilingual skills in English and Spanish are highly desirable. Multiple positions are available across Public Services, Support Services, and Brand Innovation Sections.
Starting Salary & Benefits
Starting salary ranges from $36,732 to $47,756. Click HERE to view our Benefits at a glance.
Core Competencies
- Customer Commitment
- Professionalism and Integrity
- Organizational Excellence
- Teamwork
Duties and Responsibilities
- Provide customer service via phone, email, and in-person.
- Direct and instruct customers on using the library’s systems.
- Manage customer accounts and library card registration.
- Troubleshoot hardware, software, and office equipment.
- Manage meeting rooms, study rooms, and computer usage.
- Adhere to library and county policies and procedures.
- Perform additional related duties as required.
Job Specifications
Candidates must have knowledge of computer hardware/software, library filing systems, and digital platforms. Effective communication and the ability to multitask are essential.
Physical Requirements
Must be able to lift up to 50 pounds, bend, kneel, stand, and walk for extended periods.
Minimum Qualifications
- Associate degree or equivalent combination of education and experience.
- Valid Florida Driver’s License.
Emergency Management Responsibilities
Employees may be required to respond to emergencies as directed by department leaders or county officials.
Career Progression
Qualified employees acquiring additional competencies may apply for promotional opportunities through a competitive process.
Key skills/competency
- Customer Service
- Technical Assistance
- Digital Literacy
- Library Systems
- Microsoft Office
- Troubleshooting
- Bilingual
- Organizational
- Communication
- Teamwork
How to Get Hired at BOCC Career Site
🎯 Tips for Getting Hired
- Tailor your resume: Highlight relevant library and tech skills.
- Emphasize bilingual capability: Showcase English and Spanish proficiency.
- Research BOCC: Understand county library services and values.
- Prepare examples: Share experiences in customer service.