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Associate Client Service II

BNY

Pittsburgh, PAOn Site

Original Job Summary

About BNY

At BNY, our culture empowers employee growth and success at a leading global financial services company. Our teams leverage cutting-edge AI and breakthrough technologies to deliver transformative solutions across industries.

Role Overview - Associate Client Service II

Join our Client Services team in a hybrid role located in Pittsburgh, PA. You will work with external clients and provide solutions to moderately complex operational and technical issues.

Key Responsibilities

  • Resolve day-to-day client issues and refer to appropriate resources.
  • Support clients with operational and technical problem resolution.
  • Analyze information with intermediate problem solving skills.
  • Represent multiple lines of business and geographies providing product information.
  • Escalate complex issues and provide guidance to junior team members as needed.

Qualifications

  • Bachelor’s degree or equivalent experience.
  • 3-5 years of work experience preferred.
  • Experience in operational areas or client services is a plus.
  • Ability to monitor client inquiries and resolve non-routine issues.
  • Potential people management responsibilities in some geographies.

Our Benefits and Rewards

BNY offers highly competitive compensation, comprehensive benefits, well-being programs, flexible global resources, and generous paid leaves including volunteer time.

Key skills/competency

  • Client Service
  • Operational Support
  • Technical Issue Resolution
  • Problem Solving
  • Communication
  • Guidance
  • Client Inquiries
  • Financial Services
  • Hybrid Work
  • Team Collaboration

How to Get Hired at BNY

🎯 Tips for Getting Hired

  • Research BNY: Understand the company culture and values.
  • Customize Resume: Highlight client service and operational experience.
  • Prepare Examples: Detail problem solving and technical support instances.
  • Practice Interviews: Emphasize communication and teamwork skills.

📝 Interview Preparation Advice

Technical Preparation

Review operational process documentation.
Practice troubleshooting technical issues.
Familiarize with AI and tech tools.
Study internal resource navigation.

Behavioral Questions

Describe a client conflict resolution scenario.
Explain handling multiple task priorities.
Discuss teamwork during high pressure.
Share feedback reception and implementation.