Senior Associate, Production Services Applicati... @ BNY External Career Site
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Overview
At BNY, a leading global financial services company influencing nearly 20% of the world’s investible assets, we harness cutting-edge AI and advanced technologies to drive transformative solutions. Our culture fosters innovation and inclusion, empowering employees to grow and succeed.
Role Summary
The Senior Associate, Application Support Analyst supports the GSS Clearing and Global Collateral line of business from our Lake Mary, FL location. You will provide end-to-end support including start-of-day, end-of-day and batch processing, system monitoring, troubleshooting, and collaboration with cross-functional teams.
Key Responsibilities
- Provide comprehensive infrastructure and application support across distributed systems
- Administer middleware, perform testing, troubleshoot issues and support disaster recovery
- Monitor system health, respond to alerts and manage incident resolution
- Lead incident reviews and implement preventive measures
- Coordinate with technical teams to resolve complex issues
- Track metrics, enforce SLAs/OLAs and identify improvement opportunities
- Manage file transmissions, software installations and performance tuning
- Offer off-hour, weekend and holiday on-call support
- Communicate updates to clients and end users
Technical Requirements
- Experience with Windows Server, Linux (RHEL), cloud platforms (AWS/Azure/GCP), networking, and virtualization
- Proficient in scripting languages (PowerShell, Visual Basic, Python, Shell, Ansible)
- SQL and database performance tuning with MS SQL Server, Oracle, and Vertica
- Familiarity with ITIL processes and Agile methodologies
Qualifications
Bachelor's degree in computer science or related discipline, or equivalent experience; 4-6 years in application support or production environment is required. Financial industry experience is a plus.
Key skills/competency
- Application Support
- Infrastructure
- Scripting
- Cloud Platforms
- Database
- Incident Management
- Agile
- System Administration
- Troubleshooting
- Performance Tuning
How to Get Hired at BNY External Career Site
🎯 Tips for Getting Hired
- Customize your resume: Highlight technical and support skills clearly.
- Network on LinkedIn: Connect with BNY employees for insights.
- Research BNY culture: Understand their innovation and inclusion values.
- Prepare for technical interviews: Emphasize incident management and scripting.