Senior Associate, Production Services Applicati... @ BNY External Career Site
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Senior Associate, Production Services Application Support Analyst
At BNY, our culture enables employee growth and success while influencing nearly 20% of the world’s investible assets. Join our Loans Enablement Platform Production Services team in Chennai, TN, and make an impact on global finance by harnessing cutting-edge AI and breakthrough technologies.
Responsibilities
- Application support, maintenance, and deployment activities.
- Monitor application health and address alerts/incidents promptly.
- Provide quick support for escalated tickets and liaise with both business and technical leads.
- Coordinate with teams to raise tickets, analyze root causes, and resolve production issues.
- Communicate with business users to understand requirements.
- Implement process improvements and automations.
- Produce ad hoc reports from databases.
- Support infrastructure and interfacing application changes.
- Work in shifts (UK/APAC), weekends, and holidays as needed.
- Provide on-call support on a rotational basis.
Qualifications
The ideal candidate will have 6 to 10 years of hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server/Oracle/Exadata, along with strong SQL query skills and experience with SSRS and Crystal Reports. Prior exposure to incident, change and problem management, infrastructure support, release management, monitoring tools, and DevOps tools is required. Knowledge of App Engine, cloud platforms, automation, process improvements, and the banking domain is advantageous. Excellent analytical and communication skills are essential, as well as the willingness to work in shifts, including weekends and holidays.
About BNY
Recognized as a top destination for innovators and inclusion champions, BNY is at the forefront of finance innovation, boasting accolades such as America’s Most Innovative Companies and World’s Most Admired Companies. Our competitive compensation, benefits, and wellbeing programs support our employees' professional and personal growth.
Key skills/competency
- Application Support
- Dotnet Framework
- C#
- SQL
- Incident Management
- Process Improvement
- Automation
- Monitoring Tools
- Infrastructure Support
- Banking Domain
How to Get Hired at BNY External Career Site
🎯 Tips for Getting Hired
- Customize your resume: Tailor skills to production support experience.
- Research BNY culture: Understand values and global influence.
- Highlight technical skills: Emphasize Dotnet, SQL, and monitoring tools.
- Prepare for interviews: Practice incident and process management examples.
- Show availability: Indicate readiness for shift work.