Support Analyst Messaging Client @ BMO
Your Application Journey
Email Hiring Manager
Job Details
Overview
The Support Analyst Messaging Client at BMO is responsible for monitoring, restoring service, managing changes, and supporting mission critical systems 7/24/365. This role ensures that business service levels are met and environments are well managed.
Key Responsibilities
- Monitor and ensure service restoration of infrastructure, applications, and security.
- Provide Help/Service Desk support and coordinate Incident Management.
- Deploy changes to production and manage 3rd party provider incidents.
- Conduct independent analysis, root cause investigations and incident recovery.
- Support end-to-end technology and system performance monitoring.
- Collaborate with development teams for enterprise monitoring solutions.
Qualifications
Candidates must have a university degree/college diploma in computer science or equivalent, with 5-7 years of IT experience. Experience with Exchange 2013/2019, Exchange Online, email security products (IronPort/Proof Point), Windows troubleshooting, and networking is required. Solid knowledge of ITIL processes and IT operating standards is essential.
Compensation and Benefits
Salary ranges from $61,600 to $113,900, with additional performance-based incentives, bonuses, and a comprehensive benefits package including health insurance, tuition reimbursement, and retirement plans.
About BMO
At BMO, employees are valued, respected, and supported from day one. The firm is committed to an inclusive workplace where innovations and teamwork drive positive change for customers and communities.
Key skills/competency
- Monitoring
- Incident Management
- Service Restoration
- Help Desk
- Root Cause Analysis
- Change Management
- Exchange Server
- Email Security
- Networking
- ITIL
How to Get Hired at BMO
🎯 Tips for Getting Hired
- Customize Resume: Tailor experience to system monitoring and IT support.
- Highlight Skills: Emphasize Exchange and ITIL certifications.
- Research BMO: Understand BMO culture and mission from their website.
- Practice Interviews: Prepare technical and incident management scenarios.